Director of Special Projects Operations

At MacDonald-Miller Facility Solutions (“MacMiller”) we make buildings work better. As the Northwest’s leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our over 1400 employees across 12 offices, there is a breadth and variety of work to keep you engaged and inspired. 

We enjoy a well-respected history of exceeding our customers’ expectations and executing with distinction. Our clients trust their toughest projects with our integrated teams, including: 

• New construction – Engineering, fabrication and installation of mechanical systems for new projects following lean construction practices 
• Special projects – Retrofits and mechanical repairs for existing buildings for new efficiencies 
• Service - scheduled preventative maintenance ensuring tenant comfort, and 24/7 emergency response 
• Building Controls - Control systems, fault detection, energy services and remote monitoring 

People love to work at MacDonald-Miller, and it’s because we all share the same Core Culture Values:

• Collaboration – Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision.
• Dedication – We are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments.
• Safety – Everyone deserves a safe workplace. Safety is more than hardhats and boots, it’s an attitude and the environment we create. Every day, everyone goes home to their families.
• Community – We are proud to be part of MacDonald-Miller. We actively seek to build relationships and know each other as individuals. Together we create an environment that is welcoming, caring, and trusting.
• Innovation – We are committed to continuous, creative problem solving. Innovation is how we stay an industry leader. We always strive to challenge and better ourselves.
• Fun! – Take the work seriously, but never take ourselves too seriously. It’s possible to be both serious professionals and good-natured people you enjoy working with. We strive to be both.

Requirements

Director of Special Projects Operations: This is where you come in.

We are seeking a Director of Special Projects Operations to lead and oversee the field operations teams within our Service Special Projects (SSP), Construction Special Projects (CSP), and Healthcare business units. In this role, you will drive the growth, development, and operational performance of these teams, ensuring seamless execution of projects sold by our CSP, SSP, and Healthcare sales divisions.

This position is pivotal in building a highly capable and cross-functional field operations team that meets the diverse demands of our special project business units. You will also collaborate closely with our New Construction Superintendents, strategically allocating key field leaders to large-scale new construction projects during peak economic cycles.

In exchange for achieving ambitious goals, you’ll be rewarded with increased ownership, significant growth opportunities, and unparalleled autonomy to make an impact.

Top deliverables in the first year to be a hero:

1. Talent Development and Rotation Planning

• Design and implement a structured rotation program for field-level employees, offering exposure to diverse projects across HVAC, Plumbing, and Electrical disciplines to expand their skills and expertise.

2. Strategic Departmental Planning and Goal Setting

• Develop and execute comprehensive goals, strategies, and growth initiatives for Special Project Teams, ensuring alignment with the organization's long-term vision and objectives.

3. Performance Metrics and Operational Oversight

• Define and track key performance indicators (KPIs) for project teams, ensuring adherence to departmental standards and driving successful project outcomes that align with organizational goals.

4. Budget and Resource Management

• Lead the development of the annual budget, manage departmental resources effectively, and ensure all expenditures support company growth, profitability, and the acquisition of necessary tools and training.

5. Cross-Departmental Collaboration and Process Optimization

• Foster collaboration with Engineering, Sales, Purchasing, Project Management, and Commissioning teams to ensure seamless integration. Establish and refine standard operating procedures (SOPs) to enhance efficiency and consistency across all regions.

The Director of Special Project Operations reports directly to Mark Krewedl, VP of Operations, as part of a collaborative team dedicated to driving the success of our growing business. This high-profile role engages with all levels and departments across the organization, ensuring alignment and support for a wide range of strategic projects and initiatives.

Your Background: What kind of person will thrive in this role?

You should have…

• 8-10 years of leadership experience managing large teams within MEP systems (HVAC, Plumbing, Electrical).
• Educational background such as a completed trades apprenticeship program or a bachelor’s degree in construction management, engineering, or a related field.
• Project experience in healthcare, direct-to-owner, and direct-to-general contractor initiatives.
• Expertise in financial management, including estimating, budgeting, forecasting, and overseeing project-related financials.
• Proficiency in MS Word, Excel, Bluebeam, and Procore, with a demonstrated ability to quickly adapt to and implement new software tools as industry technologies evolve.

And everyone you work with should describe you as…

• An exceptional communicator with strong interpersonal skills.
• Highly dependable, demonstrating an unwavering work ethic.
• Passionate, positive, and driven, always approaching challenges with a “can-do” attitude.

And you should be motivated by…

• Taking the initiative to learn and master new skills independently—this is not a role for those who need extensive guidance or a micromanaging leader.
• Thriving in a lean, results-driven environment where you're expected to take on increasing responsibilities and deliver exceptional results year after year.
• Enjoying a workplace that values transparency, embraces innovation, and fosters a supportive, family-like culture with a sense of fun.

Benefits

Compensation: $150,000 to $200,000 Annually

MacDonald-Miller Facility Solutions presently provides employee coverage for:

• Medical, dental, vision for employees (coverage available for dependents for shared premium).
• 401k retirement plan including Company matching.
• Vacation and Sick Compensation (PTO), and Holiday Pay!
• Disability income protection including short term and long-term disability.
• Employee and dependent life insurance.
• Wellness Program.
• Employee Assistance Program.

Where you will work

Our Seattle HQ office (17930 International Blvd, SeaTac, WA 98188) has easy access to the SeaTac International Airport, ample secured parking, and newly renovated office facilities - not to mention great views! Neighborhood amenities include an onsite deli, restaurants, and convenient freeway/airport access.   

Interested in learning more?

If you’re ready for an adventure and are interested in being considered for this role, click apply to start the conversation! Or if you know someone who currently works at MacDonald-Miller, reach out to them to get introduced to the team!

MacDonald-Miller Facility Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.