Director of Service Delivery Management

Sutherland Global Services is seeking a dynamic and strategic-thinking person to join us as the Director of Service Delivery. We are a group of forward-thinking and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Directors in this role get to:
-    Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. 
-    Build the Company: Partner with all divisions across all segments in efforts to improve and drive performance. 
-    Define Sutherland’s Reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Take the lead: Perform strategic analysis is business performance data to address Plan Sponsor needs; drive financials to ensure results and commitments are met. 
-    Improve the Company: Make recommendations to enhance processes and boost ease and efficiency. 
-    Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. 
-    Drive Sutherland Forward: Oversee the design, development, and implementation strategies of quality improvement initiatives; translate knowledge of subject and business needs into clear strategic business plans.

Our most successful candidates will have:
-    Bachelor’s degree. 
-    Eight or more years of management experience; experience managing customer support.
-    Ability to be creative and resourceful in finding effective solutions to problems and situations.
-    Strong analytical skills, be able to interpret data, identify trends, and make suggestions for improvements.
-    Ability to be customer-oriented in managing communications and issues; have strong interpersonal and problem-solving skills.
-    Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a teamplayer.
-    Persistence in working through challenges and doing whatever it takes to get the job done.
-    Demonstrated leadership skills; be able to evaluate opportunities, develop, and implement performance improvement efforts.
-    Ability to be strategic in developing solutions and process improvements.
-    Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.