The Director of Sales Enablement provides primary support and operational functions essential to the State Sales team productivity and effectiveness. Responsibilities include pipeline management and forecasting, team management and coordination across Tyler, and onboarding and training of the sales organization.
The Director of Sales Enablement is responsible for the overall productivity and effectiveness of the State Sales team. Reporting to the Vice President of Sales, this position collaborates closely with internal stakeholders to ensure the appropriate objectives and priorities are enabled within the sales organization supported.
Responsibilities
Pipeline Management, Reporting, and Analytics
- Own all things CRM, managing expectations, developing end-user training documentation, fielding questions, escalating support requests, ensuring data accuracy, and spearheading pipeline management.
- Support Account Representatives and Product Sales to promote productivity and effectiveness.
- Maintain the State market portfolio of products, pricing, and purchasing vehicles.
- Assist leadership with capacity planning, productivity reporting, market segmentation, territorial mapping, and quota/incentive design.
- Establish best practice sales processes that ensure data accuracy, and effective end-user design.
- Provide ad hoc reporting requests, delivering results in a succinct and effective manner to fulfill communication with a high degree of accuracy, appropriate context, and insights.
Sales Process Improvement, Team Management, and Coordination Across Tyler
- Establish reporting metrics to serve as key performance indicators that improve GTM and sales outcomes.
- Regularly inform sales leadership on the health of the assigned sales organization.
- Manage the proposal team and seek ways to improve RFP/RFO/ITN win rates.
- Coordinate with solution engineers and consultants to prepare for demonstrations, articulating requirements, and expectations.
- Partner with cross-division business functions to introduce sales strategies (inside sales, marketing campaigns, and competitive intelligence capabilities for example) and develop efficient workflow processes and standards across Tyler Technologies.
Onboarding and Ongoing Training
- Lead Sales Team onboarding for new team members.
- Conduct ongoing and continuous training of sales personnel on sales strategies as well as product/roadmap updates.
- Organize and facilitate sales meetings to promote Sales productivity and effectiveness.
- Occasional travel is required.
