Swiftly® is a leading provider of technology and solutions for retailers worldwide. Our best-in-class platform delivers innovative, turn-key solutions that empower retailers to grow sales and build loyalty, while enabling brands to reach more shoppers through retail media networks.
Swiftly is the first vendor in the industry to connect the digital and in-store shopping experience with a robust ad platform, while deepening insights using 1st party data and analytics. We offer the only system to seamlessly connect with retail customers across the entire shopping journey. With our recent
Series C funding round totaling $100M we are expanding our team with exciting times ahead. Swiftly is building better retail through technology.
Position Summary:
Swiftly is looking for a phenomenal Director of Product Management to join the team that enables our internal & external developers to build great products that delight our customers.
To be successful in this role, you need excellent communication, as well as product and program management skills. You will be responsible for ensuring that Swiftly meets the needs of our customers through a highly technical platform product. You will work with customer requirements as well as different business functions including product experience, site reliability, feature engineering, operations, and release management. This role will require you to not only drive the roadmap for your team but also develop the long-term strategy of our mobile and web platform, and self-service offerings.
Responsibilities Include:
- Plan and implement the short-term roadmap (3-6 months) for the platform product/service with developers, tech writers, and designers
- Strategize the medium to long-term priorities (1-3 years) to drive customer and partner success
- Collect and integrate feedback from internal teams, partners, and customers to iteratively refine the roadmap
- Serve as the primary point of contact for feedback, questions, and comments from partners, customers, and internal stakeholders (sales, customer success, etc.)
- Develop KPIs to measure product success and guide future improvements
- Prepare and execute go-to-market strategies to ensure successful product launch and adoption
- Manage the product lifecycle from idea inception through growth to end-of-life stages
- Use key performance metrics to steer product direction and evolution
- Develop detailed business requirements and user stories to guide product specifications and architecture
- Create buy-in for the product vision with internal stakeholders and external partners, driving customer adoption
- Other duties as assigned
Required Qualifications:
- 10+ years of demonstrated experience in platform product management
- Must have fundamental understanding of key API concepts to define and design foundational API components and architecture
- Meet with key stakeholders to understand the current state of internal APIs and requirements for future public APIs
- Define common API standards across multiple teams and products to ensure a similar internal/external developer experience when interacting with Swiftly APIs.
- Establish API strategy governance, internal best practices, and lead development efforts in coordination with Product Management
- Understand trends within the API industry to influence our internal API strategy, including the adoption of new frameworks, styles, or technologies
- 5+ years of experience in high scale online services
- Experience with the development of platforms/platform components
- Excellent, clear, and concise technical writing skills include a proven track record for authoring externally facing API documentation
- Understand software development life-cycle principles and online services management
- Experience working with diverse teams and partners across complex organizations to achieve results
- Experience managing engagement with executive level partners
- Experience leading engineering discussions around technology decisions and strategy related to a product
- Experience owning roadmap strategy and definition
- Experience owning feature delivery and tradeoffs of a product
Preferred Qualifications:
- Demonstrated ability across a host of skill sets, including customer segmentation, new product strategy and execution, product analytics
- Experience operating in a fast-moving, high-stakes environment with a proven ability to maintain composure in high pressure situations
- Ability to earn trust across all levels of an organization
- Passion for technology, curiosity to dive deep into Swiftly’s suite of technical products and commitment to learning and expanding technical knowledge
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Working For Swiftly
We are working on a set of problems that require the best in the industry to get right. Our employees are the pillars of the future of the company and they are treated and compensated as such. We're a growing team of experienced industry professionals building an organization that can solve tough problems and values a collaborative environment.
Every Swiftly employee:
-Has demonstrated the ability to work collaboratively in an ambiguous, fast-paced environment
-Takes ownership of their domain from the ground up, from inception through deployment to customers
-Leaves their ego at the door and ensures the best idea leaves the room
-Is always experimenting with new technologies and learning new skillsets
If you've ever wanted to work on a project that blends a gorgeous consumer experience, sophisticated logistics, and scale that rivals the largest technology players, Swiftly is the place for you.
Equal Opportunity Employer
Swiftly is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Swiftly will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available for qualified individuals with disabilities throughout the subsequent application process.
