ABOUT TIDE
At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 1,800 employees.
Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
ABOUT THE ROLE:
In this pivotal role, you will define the strategy and product vision for Tide’s payment acceptance and acquiring services, with a sharp focus on scaling and driving product-led growth. You'll be at the forefront of delivering our mission to save members time and money by offering best-in-class acquiring services that integrate seamlessly with other products on the platform.
As Director of Product you will
- Define and execute a product-led growth strategy for Tide’s acquiring services, delivering strong revenue growth.
- Be the subject matter expert for all things Acquiring (internally and externally), providing leadership and expertise across the organisation.
- Manage commercials for acquiring services, ensuring strategic partnerships and revenue targets align with Tide's broader objectives.
- Focus on optimising product-market fit using data-driven insights and agile methodologies to iterate and improve acquiring services.
- Develop and execute on a multi-product pricing strategy, focusing on product adoption, new revenue streams development, profitability and acquisition
- Design analytical-driven A/B tests focused on driving positive margin growth and acquisition
- Innovate and optimise Tide’s acquiring products, driving seamless connectivity with other Tide products (POS, Paylinks, etc.).
- Work closely with cross-functional teams such as product, engineering, design, analytics, marketing, and finance to align business objectives and scale operations.
- Build and scale the Acquiring Product Operations vertical across multiple geographies, supporting rapid product expansion.
- Lead, mentor, and develop a growing team of product managers, analysts, and operations experts to foster a high-performing product-led growth culture.
- Manage relationships with external vendors, service providers, and regulators, ensuring Tide remains competitive and compliant in all markets.
- Create fraud risk models, monitor and analyse customer transactions to detect fraudulent activities and trends and prevent financial loss for the company
- Collaborate with risk, compliance, and member operations teams to ensure acquiring services are safe, secure, and scalable.
WHAT WE ARE LOOKING FOR:
- Deep understanding of product-led growth frameworks, especially in high-growth environments.
Deep subject matter expertise in merchant acquiring, with experience in the UK, multi-country European markets.
- Strong leadership skills, with a proven ability to lead globally distributed teams and work closely with C-level executives.
- Familiarity with agile product development processes, including OKRs, Scrum, and Kanban methodologies.
- Experience with integrating acquiring services into a larger platform ecosystem, such as POS and online payment processing.
- Commercial ownership, with experience delivering product KPIs (onboarding, activation, retention, monetisation) and product level P&Ls,
- Knowledge of PSPs, scheme networks, and acquiring banks is a must.
WHAT YOU’LL GET IN RETURN:
- Flexible working options
- Share options
- Group Life Insurance
- Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
- 25 days holiday with the ability to buy extra days
- 3 days for L&D or volunteering time off per year
- We invest in your development with a £1,000 professional L&D budget per year
- Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution
- Spacious brand-new office near Old Street with an all-day snacks bar
- Enhanced family-friendly leave
- Sabbatical leave
TIDEAN WAYS OF WORKING:
At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
Read through our Recruitment privacy notice to learn about how Tide manages your data
