About Us
Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer’s self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience Automation™, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences. With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world’s most well known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement. Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end.
Location: Bangalore
Work Mode: Hybrid
Responsibilities
Leadership & Team Oversight
●Lead and mentor the India-based Product Management team, fostering a high-performing, collaborative, and innovative culture.
●Work closely with the Head of Product Management to align goals, priorities, and strategies for the team.
●Serve as the primary point of contact for India-based Product Managers, ensuring clear communication and accountability.
Strategic Product Direction
●Drive the strategic vision and roadmap for solutions, ensuring alignment with organizational goals and customer needs.
●Oversee the development of reliable, scalable, and repeatable product solutions that enhance customer satisfaction and operational efficiency.
Monitor market trends, customer feedback, and competitive insights to inform product strategy.
Cross-Functional Collaboration
●Partner with Engineering, Design, Sales, and Marketing teams to deliver high-quality products on time and within scope.
●Ensure seamless coordination between the India-based product team and global stakeholders to drive successful product launches.
●Provide Agile-based program management leadership for initiatives across the engineering teams
Focus on Product Reliability & Repeatability
●Champion initiatives to improve product quality, stability, and performance across all solutions.
●Establish and maintain best practices for product development, emphasizing repeatable processes and reliable outcomes.
●Drive data-driven decision-making to prioritize and resolve product issues effectively.
Customer-Centric Approach
●Advocate for the voice of the customer in all stages of product development.
●Ensure solutions address key customer pain points and deliver measurable value.
Team Development & Growth
●Support the professional growth and development of India-based Product Managers through coaching, training, and feedback.
●Recruit, onboard, and retain top product management talent to strengthen the team.
Metrics & Accountability
●Define, track, and report on key performance indicators (KPIs) for product success, team productivity, and customer outcomes.
●Regularly review progress and adjust strategies to meet business objectives
Qualification
●You have a proven track record of delivering Software as a Service and/or cloud platform products, driving product reliability and success in a global, cross-functional environment
●You have a technical background with experience in building highly scalable, extremely reliable services
●You are a strategic thinker with strong leadership skills, and a customer-focused mindset.
●An excellent communicator both written and verbal Qualification
●8+ years experience as a product manager or related position, where you've built and launched products with highly cross-functional teams
●At least 5 years experience working in SaaS product management
●You have a technical degree and/or background (CS, EE, ME, Physics etc.) ideally with engineering experience
●Strong bias for action and an intrinsic ability to deal with ambiguity
●Solid understanding of customer needs and experience acting as a customer advocate
●Proven record of delivery and building amazing things that you are proud of in a business setting
●Experience working at an early stage, Enterprise SaaS company
●Ability to support 25% US time zones coverage
Benefits
●Great Company Culture. We pride ourselves on having a values-based culture that is welcoming, intentional, and respectful. Our internal NPS of over 65 speaks for itself - employees recommend Ushur as a great place to work!
●Bring your whole self to work. We are focused on building a diverse culture, with innovative ideas where you and your ideas are valued. We are a start-up and know that every person has a significant impact!
●Rest and Relaxation. 20 days of flexible leaves per year, Monthly Wellness Friday (aka a day off to care for yourself) and more!
●Health Benefits. Preventive health checkups, Medical Insurance covering the dependents, wellness sessions, and health talks at the office
●Keep learning. One of our core values is Growth Mindset - we believe in lifelong learning. Certification courses are reimbursed. Ushur Community offers wide resources for our employees to learn and grow.
●Flexible Work. In-office or hybrid working model, depending on position and location. We seek to create an environment for all our employees where they can thrive in both their profession and personal life.
Why join us?
We are passionate about Ushur, our product, and helping our employees grow and develop in their career in a caring, collaborative environment. We offer a very competitive compensation plan & stock options for the ideal candidates.
