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Crunchyroll

Director of Product, Curation & Personalization

San Francisco , United States

About Crunchyroll

WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About The Role

As Director of Product - Curation & Personalization, you will need the alchemy of both art and science, applying both human expertise and machine learning to connect our fans to the rich world of anime. You will help define the strategy and roadmap for algorithmic discovery, search, and tools to promote both curation and configuration. Your object is to increase discovery and engagement across our products, connecting fans to stories, games, merchandise, and more.

  • Personalization Strategy: Lead the development of a comprehensive personalization and recommendation strategy to increase discovery and engagement.
  • Curation Capabilities: Drive increased curation capabilities that use human expertise and mary that expertise with algorithmic driven discovery.
  • Configuration Enablement: Enable our teams to configure every aspect of our applications, empowering experimentation and localization of our products.
  • Search Development: Lead the strategy to enhance our search, empowering our users to find and discover relevant stories, games, news, and merchandise.
  • Artificial Intelligence: support the exploration of emerging tools and methodologies for employing AI to solve customer and our needs.
  • Engagement KPIs: Analyze and refine Key Performance Indicators (KPIs), ensuring that our decisions are shaped by meaningful data and increase material results.
  • Collaboration: Work with other product leaders and engineering, data science, programming, marketing, legal, and compliance teams to ensure that we develop high quality, high trust products.

You will report to the VP of Product - SVOD.

We are considering applicants for the location(s) of San Francisco, Los Angeles, and Dallas.

About You

  • Experienced Product Leader: 12+ years in product management
  • 5+ years of experience building, leading, and motivating product management teams in a cross-functional environment.
  • Established Practitioner: experience overseeing and deploying personalization and recommendation systems, and preferably experience with operational tools for curation or content management.
  • Trusted Collaborator: in this role, you’ll partner closely with a variety of teams across the company. You will build deep and trusted relationships with teammates and work together on key shared strategic priorities. 
  • Strategic Thinker: You’ll need to understand the landscape in which we’re operating and make frequent tradeoffs and decisions around where to invest time and resources.
  • Experienced Communicator: You’ll communicate your strategy and plans to executive audiences and to the company. 
  • Outcomes Driven: You strive for measurable results against our KPIs and company Objectives and Key Results (OKRs).

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

  • Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
  • Flexible time off policies allowing you to take the time you need to be your whole self.
  • Generous medical, dental, vision, STD, LTD, and life insurance
  • Health Saving Account HSA program
  • Health care and dependent care FSA
  • 401(k) plan, with employer match
  • Employer paid commuter benefit
  • Support program for new parents
  • Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks.
Pay Transparency - Los Angeles, CA
$209,437—$261,796 USD
The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks.
Pay Transparency - San Francisco, CA
$232,284—$290,355 USD

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

  • Courage. We believe that when we overcome fear, we enable our best selves.

  • Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

  • Service. We serve our community with humility, enabling joy and belonging for others.

  • Kaizen. We have a growth mindset committed to constant forward progress.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.

Crunchyroll

Crunchyroll is the top destination for Japanese anime and manga, providing a vast collection of licensed content with professional translations in multiple languages, and offering a variety of services to connect fans globally.

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