Director of Practice Operations

Women’s Pelvic Restorative Center is the largest center staffed solely by fellowship-trained board certified Specialists in a private practice setting. Our patients enjoy the comprehensive service and unique individualized approach we take with each patient. Our doctors and dedicated staff seek to provide women with the highest level of care for female pelvic medicine and reconstructive surgery. We have been distinguished as one of the first Centers of Excellence in the United States by the National Association for Continence and the only private–practice center to achieve this accolade. This highly sought recognition is based on our focus on restoring quality of life to our patients.

SUMMARY

The general duties of a Director of Practice Operations can be summed up in a few words: Plans, directs, coordinates, and manages people and policies. All tasks that relate to the business and how the business is perceived by others are part of the Director of Practice Operations’ responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• HUMAN RESOURCE MANAGEMENT; Oversee the daily operational activities. Coordinate the human and material resources of the clinic. Regarding programs and employee policies, directors formulate policies and coordinate methods to ensure patient satisfaction.
• FINANCIAL RESOURCE MANAGEMENT; Set and meet financial goals. Monitoring progress against budget. Planning and implementing capital expenditures. Following progress of business office.
• PRACTICE OPERATIONS; Supervises and advises Practice Physicians. Acts as a liaison between Practice Physicians and Privia Medical Group. Assures resource management to achieve practice business goals. Directs practice operations to assure financial viability through service quality and clinical excellence to the population served. Demonstrates appropriate knowledge and proficiency HRIS and communication systems available to meet practice needs.
• COMPLIANCE AND RISK MANAGEMENT; Strive to satisfy all federal and state laws and mandates. Upholds all applicable regulatory agency guidelines. Supports Performance Consultant and office staff in upholding clinical quality in practice.

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SKILLS AND CHARACTERISTICS

• Must be well-organized, open-minded, decisive, and flexible.
• Ability to work independently and to motivate and develop the staff.
• Must be able to communicate well with others, work as a team, and lead others by example and direction.
• Excellent communication and presentation skills, both verbal and written.
• Extensive computer experience
• Knowledge and command of principles of financial analysis, strategic planning, operations, human resources and information systems.
• Knowledge of the medical, insurance and basic health-care industries.
• Ability to collect, analyze, and apply data and other pertinent information to develop short and long term practice goals and budget needs.
• Work closely with physicians, other providers and Privia Medical Group to establish and meet short and long term strategic practice goals.
• Proactively searches for and recommends opportunities to enhance practice services and revenue.
• Consistently demonstrates excellent leadership and customer service skills.

PHYSICAL DEMANDS

Work within an office setting, maintain a 40-hour work week and travel 10 to 20 percent of the time. The job typically requires little physical exertion, but may be on their feet throughout the workday.

EXPERIENCE AND EDUCATION

• Bachelor’s degree highly preferred or relevant equivalent experience. MBA and/or MHA preferred.
• Requires 5+ years of healthcare management experience, preferably in a practice setting.

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All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.