PLANNED PARENTHOOD OF WISCONSIN, INC.
MILWAUKEE, WI
DIRECTOR OF PHILANTHROPY, OPERATIONS
*Additional $1.50/hr. for bilingual (English/Spanish)*
At Planned Parenthood of Wisconsin, Inc. (PPWI), we work to provide quality, affordable health care services, comprehensive education, and strong advocacy. We serve over 60,000 patients annually in 21 health centers statewide, making us the largest and most trusted reproductive health care provider in Wisconsin. Our goal is to help keep Wisconsin safe, healthy and strong!
This is an excellent opportunity for a Director of Philanthropy, Operations (40 hrs. /wk., benefits eligible) at our Jackson Street Administration Office in Milwaukee, Wisconsin.
PURPOSE OF POSITION:
The Director of Philanthropy, Operations is a key role in PPWI’s fundraising program, accounting for the oversight of programs which generate more than half of the donor revenue annually. The Director leads the operational, financial, and Direct Response functions of the Philanthropy department. The Director will successfully manage a team to plan, develop, and implement policies, and procedures related to all aspects of donation processing, reporting functions, database management, and hygiene as well as high-level data support for frontline fundraising portfolios.
QUALIFICATION REQUIREMENTS:
The requirements listed below are representative of the knowledge, skill and/or ability required.
- Must be committed to excellent customer service and the mission, vision and values of Planned Parenthood of Wisconsin.
- Commitment to diversity, equity, inclusion, and belonging.
- Demonstrated success in developing and maintaining interpersonal relationships with multiple constituencies.
- Proven interpersonal and judgement skills working with people with varying identities and backgrounds.
- Attention to detail, tolerance for ambiguity, and the ability to manage multiple tasks in a fast paced, deadline driven environment are essential.
- Experience anticipating problems and identifying solutions, prioritizing and managing multiple projects while meeting aggressive deadlines.
- Demonstrated attention to detail and enthusiasm and ability to manage multiple projects in a fast paced, deadline driven environment are essential.
- Verbal and written communication skills are required.
- Demonstrated experience working independently and as a team member, with experience working across multiple regions preferred.
- Proven analytical skills in prospect research and associating relevant data to donor profiles.
- Expertise in Raiser’s Edge and Raiser’s Edge NXT and all back-office database functions related to gift processing, data hygiene/integrity, moves management, reporting and financial reconciliation.
- Proficient in Microsoft Office Suite, with advanced proficiency in Excel list segmentation and data sorts.
EDUCATION and/or EXPERIENCE:
- Bachelor’s degree and 7 years of equivalent work experience, which includes experience in management/supervisory positions with a focus on training and development.
- An equivalent combination of education and experience from which comparable knowledge and abilities can be acquired may be considered.
SUPERVISORY RESPONSIBILITIES:
Carries out supervisory responsibilities in accordance with the organization's policies and applicable flaws. Responsibilities include interviewing, hiring, onboarding, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position is predominantly sedentary, requiring the ability to sit, bend, stand and walk. May require occasional stooping, reaching, stair-climbing. Requires repetitive motions of the hands and wrist related to writing and typing on a keyboard. Rarely requires kneeling, pushing/pulling and repetitive motions of the feet.
Physical demands of the position necessitate hearing, talking, handling and grasping regularly. May require lifting up to 30 pounds. Specific vision conditions include close vision reading. Requires the ability to operate a computer, telephone, fax, copy machine and adding machine or calculator.
WORKING CONDITIONS:
The position is generally performed in an office environment but involves frequent interruptions. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations, however, may be made to enable individuals with disabilities to perform said essential functions.
Flexibility to adjust hours to meet deadlines and needs of the organization, including availability to work occasional evenings and weekends. This is a combination of work conditions and qualifications requirement.
This position requires travel statewide, therefore a valid driver’s license and auto insurance in accordance with agency liability standards is required. Must have reliable transportation.
ESSENTIAL DUTIES and RESPONSIBILITIES:
- This role is responsible for the success of all direct response programming, including, but not limited to, Sustainer, Legacy, and Mid-Level programs, both c3 & c4 Direct Mail programs, digital engagement and solicitation and other one-to-many mailings, as well as overseeing the analysis of one-to-many fundraising program performance as it relates to trends, patterns, and implementation of tools and technology across various donor segments to build a robust donor pipeline.
Data Management and Reports
- Directs and supervises the day-to-day operations of philanthropy office and the donor database staff members (data entry, reporting, gift processing, acknowledgement process, prospect research, data hygiene and administrative support) to ensure accuracy and efficiency, maintain data hygiene, and create a strong operational foundation for the work of the development department as a whole.
- Works closely with VP of Philanthropy to make strategic recommendations on data collection, integration, and retention requirements incorporating business requirements and knowledge of leading industry practices.
- Leads the management and execution of reports and data request processes with both internal & external clients, Ad-hoc/systematic, data domains, tools/reports/data access, etc. as appropriate
Analysis of Fundraising Programs:
- Directs trend analysis, guided predictive analytics and data mining to provide actionable insights that inform strategic and tactical decisions.
- Implementation of analytical tools and performance management reports for all fundraising programs and initiatives, requirements gathering, development, documentation and maintenance of reports, dashboards, and data visualization tools to further fundraising efficiency and growth
- Provides direction and guidance on the mid-level program development and implementation, including giving level program criteria and movement across levels, donor treatment and experience tactics/tools, and coordination of cultivation, solicitation and stewardship at the one-to-some giving level.
Digital Engagement and Solicitation:
- Leads the development and implementation of multi-channel campaign cultivation and stewardship strategies for all one-to-many donor programs to include the identification of target audiences, timelines, design, content development and approvals. annual solicitation schedule for all donor levels, cultivation campaigns
- Responsible to stay informed regarding industry trends, innovations and leading practices for all direct response, midlevel and digital donor work to continue to build a robust donor pipeline and move the donor through a journey.
Collaboration:
- Works closely with the Finance Department to ensure alignment between Raisers Edge and Financial Edge.
- Responsible for providing financial status and updates against annual goals for Senior leaders, Board Members, and other stakeholder groups as required.
- Liaise with outside consultants and/or vendors using discretion and independent judgment
Other duties and responsibilities as assigned.
PPWI is an equal opportunity employer committed to diversity in the workplace.
