About Zest AI:
Zest AI has been perfecting AI for consumer lending decisions since 2009. Our Model Management System helps lenders make better decisions and better loans—increasing revenue, reducing risk, and automating compliance. Our mission is to make fair and transparent credit available to everyone and our software creates some of the most inclusive risk models in the industry. Using Zest-built machine learning software, financial institutions can dramatically expand credit access to deserving people with no added risk. Learn more at Zest.ai and connect with us on Twitter @Zest_AI or our Insights blog.
Zest is committed to diversity, equity, and inclusion and encourages professionals from underrepresented groups in technology and financial services to apply.
We’re on a journey of scaling up! Join our innovative team that is committed to furthering our dynamic and inclusive culture where creativity thrives and every voice is heard. As we expand, we’re looking for a passionate and strategic Director of People Operations to join us and enhance our vibrant culture that attracts top talent.
As Director of People Operations, you will be part of a forward-thinking team that values collaboration, communication, creativity and standard of excellence and continuous improvement. You will be at the forefront of our people strategy, driving initiatives that enhance employee engagement, growth and well-being.
Your Key Responsibilities Will Include:
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Strategic Leadership: Collaborate with business leaders to align people strategies to business goals, ensuring our culture evolves as we grow.
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Employee Experience: Champion our positive and inclusive culture that promotes employee satisfaction and retention, including support of our ERGs, regular employee communication forums and events.
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HR Analytics: Collect, analyze and interpret HR data to provide insights on employee performance, engagement, turnover and other key metrics, regularly presenting findings to stakeholders.
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Comp & Benefits: Support alignment of competitive compensation strategies that align with organization’s business objectives, conducting regular market analysis and job leveling. Lead administration and enhancement of employee benefits programs, including health insurance, 401k plan, leaves of absence, merit & bonus programs and more to support employee wellness and engagement.
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Performance Management: Partner within the team and be a business partner throughout the organization to foster feedback and continuous improvement.
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HR Policies & Compliance: Ensure practices are compliant, current, and adaptable to our evolving business needs in accordance with legal and ethical standards, maintaining confidentiality and data integrity. This includes updating and maintaining the employee handbook in partnership with the legal team.
What We’re Looking For:
- An enthusiastic leader with a passion for people and ability to create exceptional employee experiences
- A proven track record in a fast-paced scaling environment with the ability to creatively problem solve
- Strong knowledge of HR best practices, employment law and compliance regulations
- Excellent interpersonal and communication skills, with the ability to connect with and build relationships with individuals at all levels
- A data-driven mindset, with the capability to analyze metrics to inform decisions
- A creative approach to problem solving
- Adaptability to changing priorities and ability to manage multiple projects simultaneously
Location: LA-area with ability to be in-office 2 days a week
Reports to: SVP, People Ops
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