Director of Operations, Partner Operations

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Director of Operations, you will join the Partner Operations team and spearhead the performance, growth and profitability of a highly strategic $30M+ portfolio of Texas-based services. You will be responsible for successfully landing a significant expansion and pioneering a new model of transit that can be carried over to other core markets. You will have full P&L ownership for one of Via’s most high visibility regions, manage a team of ~10+ team members plus a large team of drivers, and own all service operations.

What You’ll Do:

• Grow a portfolio of Texas-based markets, with high level executive visibility  
• Take full responsibility of a $30M+ P&L, ensuring financial targets are met and exceeded through exceptional management
• Shape and implement the strategic vision for these markets pioneering new transit models that’ll serve as a model for other regions
• Lead, mentor, and expand a team of ~10 Operations Managers and Field Managers, fostering a culture of high performance and continuous improvement
• Oversee daily operations, aiming to achieve quality of service and financial targets and strong partner satisfaction  
• Be the face of Via; serve as the main point of contact for our partners, helping them develop and grow an excellent transit system
• Identify potential risks to the market portfolio and implement appropriate mitigation strategies

Who You Are:

• Proven experience in an operational leadership role, ideally with P&L responsibility.
• Demonstrated ability to develop and execute business strategies successfully.
• Strong leadership skills with experience in managing and developing high-performing teams.
• Excellent interpersonal and communication skills, capable of working with and influencing stakeholders at all levels.
• Analytical and problem-solving skills, you don’t accept the status quo and are always looking for creative solutions
• Strong comfort working in a fast paced environment, operating in ambiguity, managing multiple tasks simultaneously, and taking on responsibility
• 8+ years of experience, ideally with a combination of consulting and operating experience 
• Hold a Bachelor’s Degree with a record of exceptional academic and professional achievement

We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around. 

We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.

Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.

Ready to join the ride? 

Via is an equal opportunity employer.