Director of Operations (F/M/NB)

Ubisoft Bordeaux is looking for an experienced Director of Operations (F/M/NB) to join the Ubisoft Connect team, a multi-platform ecosystem of player services and the go-to destination for your Ubisoft games. 

The candidate will oversee and optimize the transverse functions of Ubisoft Connect: program management, live operations, and quality assurance. Those functions support our functional domains: cross-platform experience, PC games distribution, game streaming and e-commerce.  

The ideal candidate will have a solid background in gaming, technology, and operations management, with a motivation for delivering advanced user experiences.  

Key Responsibilities  

Strategic Planning: Develop and deliver operational strategies aligned with Online Services and Ubisoft Connect's goals and priorities. 

Team Leadership: Guide and mentor, a team of managers and specialists, building a culture of collaboration, accountability, and innovation. Provide guidance and support to ensure team members achieve their full potential.   

Process Optimization: Streamline operational workflows and processes to improve productivity, quality, and customer satisfaction. Implement best practices and standard operating procedures to drive consistency and scalability.  

Cross-Functional Collaboration: Collaborate closely with cross-functional teams, including product development, engineering, customer support, and marketing, to align operational activities with business needs and priorities.  

Performance Monitoring: Establish key performance indicators (KPIs) and metrics to monitor the performance of Ubisoft Connect's operational functions. Analyze data and trends to identify areas for improvement and optimization.

Risk Management: Identify potential risks and challenges related to operational activities and develop mitigation strategies to minimize their impact. Ensure compliance with relevant regulations and industry standards.  

Vendor Management: Together with development directors from the domains, develop relationships with third-party vendors and service providers, negotiating contracts and agreements as needed. Monitor vendor performance and ensure adherence to service level agreements (SLAs).

Continuous Improvement : Promote a culture of continuous improvement and innovation within the operations team. Encourage feedback and suggestions for process enhancements and technological advancements.  

Hard skills

• Bachelor’s degree in business administration, Operations Management, or a related field. Advanced degree preferred.  
• Solid background in operations management, ideally within the gaming or technology field.  
• Solid leadership and team management skills, with the ability to inspire and motivate a diverse team.  
• Proficient in data analysis and adept at resolving complex issues through informed decision-making strategies.  
• Experience with project management methodologies (e.g., Agile, Scrum) is desirable.  

Soft skills

• Effective communication and interpersonal skills, with the ability to collaborate effectively across functional teams and levels of the organization.  
• Proven skill in navigating environments that require balancing numerous tasks and meeting tight deadlines with efficiency.
• Passion for gaming and a deep understanding of the gaming industry landscape. 

Skills and competencies show up in different forms and can be based on different experiences, that's why we strongly encourage you to apply even though you may not have all the requirements listed above.

Contract: Permanent contract

Location: role based in Bordeaux – France

Remote: hybrid model

Starting Date: Summer 2024

Hiring Process:

• Phone interview with one of our recruiters
• One or more project interviews with the manager and his team and producers
• Final interview with the HR Director

If your application is not retained, you will receive a negative answer.

At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences, we value diversity at our company and do not discriminate on the basis of race, ethnicity, religion, gender, sexual orientation, age or disability status. All personal informations will be treated as confidential according to the Employment Equity act.

Check out this guide to help you with your application, and learn about our actions to encourage more diversity and inclusion.