Community Tech Alliance is hiring a

Director of Operations

Washington, United States

About us
CTA is a not-for-profit progressive technology group that provides advanced data tools to a wide array of users across advocacy, non-profit, and organizing spaces. CTA uplevels our partners' program impact by unlocking the potential of their data, using software and data engineering, and removing barriers to entry. We are a small team of engineers, data practitioners, product managers, and strategists creating great technology for progressive change.


Job Description

We are seeking a multi-talented and dynamic Director of Operations to oversee and optimize the operational functions of our growing startup. This unique role combines strategic planning with hands-on execution, ensuring our day-to-day operations run smoothly and helping to grow our business. The ideal candidate will possess a strong understanding of operational efficiency and be comfortable wearing multiple hats in a fast-paced environment. 

Key Responsibilities:

Operations:

  • Operational Strategy and Execution:
    • Develop and implement efficient operational systems to streamline business processes and improve productivity across the company.

    • Oversee day-to-day operations including HR, legal, finance, and logistics, ensuring effective resource allocation, team coordination, and operational efficiency.

    • Lead operational planning, including budget management, vendor relationships, and logistics coordination.

    • Identify bottlenecks and areas for improvement, implementing solutions that enhance scalability.

  • Team Leadership:
    • Manage cross-functional teams, ensuring alignment between departments like sales, marketing, product development, and customer support.

    • Recruit, train, and mentor staff, fostering a culture of accountability and continuous improvement.

  • Metrics and Reporting:
    • Set and monitor key operational performance indicators (KPIs) to ensure that the company is achieving its business goals.

    • Regularly report on operational performance and provide recommendations for optimizing processes.

  • Legal
    • Ensure CTA remains compliant with all state and federal regulations 
    • Coordinate with CTA's legal team and manage all contracting processes
  • HR
    • Direct all internal human resource functions including ensuring compliance with state and federal regulations 
    • Work collaboratively with leadership to foster a collaborative and inclusive working environment for our team 
    • Manage and process all benefits and ensure compliance 
    • Facilitate hiring processes 
  • Financial Management
    • Manage accounts payable/receivable and payroll from start to finish, providing transparency and reporting to the CEO and COO
    • Monitor and report on cashflow, projections, benefits, and other key financial health features 
    • Work closely with our accounting/bookkeeping team to ensure accounting software is always up to date and all reporting is readily available
    • Implement and ensure proper financial controls 
  • Events
    • Manage travel and event planning for in-person meetings and events


Community Tech Alliance believes strongly that:

  • Inclusive teams are strongest, and supportive work environments take investment, intentionality, and openness

  • Empathy is the cornerstone of building smart technology solutions

  • All team members should take ownership of the project and the team’s development

  • Iteration is key, and smart solutions require action, not perfection

  • Nothing great has been built without making mistakes and learning from them

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