Chevy Chase, United States

Are you looking for an opportunity to work on a highly collaborative team where partnership drives performance?

Berkadia’s investment sales platform offers the highest-quality deal marketing resources, technology that marries local expertise with capital markets knowledge, and seamless integration with our mortgage banking and servicing platforms to ensure your success. Advance your career in a culture committed to personal and professional growth. Be Backed by the Best. Be Berkadia.

We Innovate to shape the future of CRE, so in this role you will:

Be a highly organized individual that has an innate ability to keep tasks and teammates on track. They serve as the main point of contact and connection between the producers, clients, and support resources.

The Operations Director oversees and assists in the coordination, preparation, and delivery of the Investment Sales team’s marketing deliverables and communication with existing and future clients and is accountable for the accuracy, presentation quality, and on-time delivery of all the team’s deliverables. The Operations Director works with leadership and team members to continually identify and improve the sales cycle time and related processes, while also helping to scale and grow the team’s pipeline and related support.

Responsibilities

Essential Duties include the following.

Responsible for managing the inner workings of the team’s operations
Oversees the BOV & OM process utilizing existing support resources, including marketing, research, and other teams
Coordinates and prioritizes due dates and delivery with current book of business
Monitors and manages workflow, identifying & implementing efficiencies
Participates in national peer calls and meetings – employs best practices, shares information with team members & informs producers of impending changes – supporting the business
Works in tandem with regional business partners to maintain organizational trust and a collaborative work environment
Coordinates pitch presentations for clients; potential to attend/support
Oversees successful closing activities of all listings
Supports various team marketing initiatives – runs team brainstorming sessions to generate new ideas and concepts; analyzes competition for fresh ideas
Coordinates Marketing/PR Materials and client events/outreach
Works to keep necessary team information current in business systems and performs write-ups for other industry publications/requests
Screens, disseminates, and translates incoming internal/external referrals, as needed
Other duties as assigned.

We Stand for Excellence, so to achieve success in this role you should have:

Working knowledge of Adobe Creative Suite (Photoshop and InDesign) is a MUST
Commercial Real Estate industry is a HUGE plus
Excellent interpersonal skills with strong internal and external customer service skills
Excellent project management ability
Strong analytical/problem solving ability
Must be able to delegate effectively, as well as be organized, resourceful, flexible, task-oriented/driven to closure and can thrive under pressure
Demonstrated commitment to high professional ethical standards and high comfort level working in a diverse environment
Excellent communication skills both verbal and written
Tech savvy and proficient across multiple platforms and applications. Skilled in MS Office, Outlook, Word, Excel, and PowerPoint
Thrives in a fast-paced team environment
Comfortable taking charge and dealing with ambiguity to achieve successful outcomes
Bachelor’s degree or equivalent, Master’s degree preferred
Minimum three+ years prior experience managing people and working in a similar role

We believe People Matter, so we offer benefits that go beyond:

Monthly paid volunteer hours and donation matching to benefit our communities
Employee Resource Groups that help you grow with us
Fertility and family planning services
Up to 12-weeks of fully paid parental leave
Mental health care, including free counseling sessions:
We'll help you fund your learning journey with generous tuition reimbursement
Pet insurance discounts
And more!

Be the Next Big Thing. Be Berkadia.

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Berkadia, as an equal opportunity employer, celebrates our employees’ unique differences, which we believe drives personal and company-wide innovation and creates a people-first culture where your career can take the long view. To achieve these goals, we are committed to the full inclusion of all qualified individuals, without regard to race, religion, age, color, national origin, gender, sexual orientation, gender identity or expression, marital status, domestic partner status, military and veteran status, disability, pregnancy, parental status, genetic information, political affiliation, or any other status protected by federal, state and local laws.

In keeping with our commitment, Berkadia takes the necessary steps to provide a workplace free from harassment and discrimination, as well as access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation to take part in the interview process, please contact [email protected].

You have rights under Federal and State employment laws. No question in this Application is intended to elicit information in violation of any such law, nor will any information obtained in response to any question be used in violation of any such law. If you apply for this role, you are acknowledging Berkadia's Application Policy and Berkadia's Privacy Policy. Please click the following links for more information about: EEOC, Employee Rights under the FMLA, EPPA.

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Director of Operations