Access Services is looking to welcome a Director of Lifesharing to our leadership team. This director will oversee our Lifesharing program in the three regions we serve: Lehigh Valley, Schuylkill region, and the Delaware Valley. Since this role will be mobile, we welcome applicants from any commutable distance to our main offices in Bethlehem or Fort Washington.
Our Lifesharing teams work to support adults with intellectual disabilities/Autism who live in our Lifesharing provider host homes. The director will Lead the Lifesharing program by setting the vision for growth and quality improvements, mitigating risks, implementing organizational and departmental initiatives, and ensuring daily operations.
The main goal of the director is to oversee supervision support, education, and monitoring to ensure that all program objectives are being met, accurate documentation is maintained, and that services provided meet the needs of those being served in a manner that aligns with Access Services’ philosophy of care. They will do this by partnering with the Service Line leadership to help assure quality service delivery and compliance with regulatory standards and agency best practices. Part of this leadership will include monitoring the billing for the program, perform regular utilization reviews for services, track and reporting of key performance indicators and program outcomes, educate and create public awareness of the program, and maintain relationships with collaborating agencies. Our ideal Lifesharing director will lead from a position of vision and strategy to support the program to respond to environmental needs and changes, to grow in advance of opportunity, and to be ready for change!
Essential Functions of the Lifesharing Director
Program Operations:
- Provide the overall management, organization, and daily operational oversight of the Lifesharing program and services including program development, policies, and procedures.
- Effectively communicate transparency with the Senior Director, Vice President, and other service line leaders.
- Oversee the program’s quality and compliance (regulatory, risk mitigation) and utilize the insight of the service line Director of Quality and Compliance and other leaders to direct program interventions and support continuous quality improvement (CQI).
- Ensure 24/7 regulatory compliance through internal audits of consumers and provider files, reviews of the Health Risk Screening Tool (HRST), and by overseeing licensing and other inspections, and developing plans of correction.
- Support and develop program leaders in coaching and developing coordinators and program staff.
- Build cohesive teams that work collaboratively to further the mission and assure quality and efficient service delivery.
- Stay informed of trends and changes on a local and state level related to program services and keep abreast of developments in the field relating to the provision of services and intervention techniques.
- Maintain regular communication with county offices, licensing entities, payers, and other key partners.
- Maintain effective relationships with internal administration departments to collaborate, support strategy, strengthen resources, and improve the program and the organization.
- Maintain and grow relationships within the community to garner support for the Lifesharing program and to build stronger communities.
- Provide leadership and guidance related to problem-solving and crisis resolution to program staff and across the organization when needed.
- Report any operational, staff or individual concerns according to Access Services established policies and procedures.
- Ensure documentation achieves quality standards, is timely, and entered as efficiently as possible.
- Support the identification, tracking, and reporting of key performance indicators.
- Identify, develop, and improve internal processes and workflows to meet the needs of the program efficiently and effectively.
- Oversee all aspects of onboarding, approval, and retention of provider families through regular file reviews/audits, support to the IDA Onboarding Specialist, and in partnership with the Community Liaison and Care Portal Coordinator, to ensure compliance with internal policies, regulatory requirements, and best practices.
- Ensure that both the client and provider electronic health records are kept up to date with accurate information.
- Intervene and assist as necessary in issues with coordinators and provider families.
- Ensure and participate in on-call coverage, rotation and/or support as assigned.
- Establish a culture of data literacy and use of technology systems that will enhance data-driven decision-making. Utilize the electronic health record fully for all program functions and compliance.
- Represent the agency at the state level around advocacy and system reform.
- Drive a culture of transparency and accountability within the program.
- Create a culture of solution-finding, embracing change, and promoting the benefit of change in a healthy and thriving program/organization.
- Drive growth and expansion that aligns with the programs/agency strategic plan.
Fiscal:
- Prepare various statistical, financial, and special reports as required or requested using data, dashboards, and analysis from current applications.
- Participate in budget development and analysis promoting financial health.
- Ensure that the Finance department is provided with all necessary paperwork to complete billing.
- Submit all professional service vouchers to the Finance department for processing.
- Understand budgets and take measures to develop options and actions to put/keep the program in sound financial health.
Personnel Management and Staff Development:
- Interview, hire, train, and support program staff.
- Supervise and coach Assistant Directors and Coordinators using individual and group supervision methods.
- Oversee and participate in the process of evaluations and give feedback on work performance for Coordinators, Support Staff, and Assistant Director regularly and ensure quarterly coaching sessions are delivered to all staff.
- Ensure that a proper training program is in place for program employees and provider families.
Requirements
Staff must meet all qualifying and ongoing job criteria including background checks, physical examination results, and clearances.
Education: Bachelor’s degree in a related field including human services, special education, psychology, or social work required.
Experience: Three (3) years of progressive supervisory experience required.
Knowledge, Skills, and Abilities:
- Excellent management skills.
- Extensive knowledge of developmental disabilities and the county and state-related systems.
- Proficiency in, or ability to learn and use, workplace applications, platforms, and technologies.
- Proficiency in, or ability to learn and use electronic healthcare record system.
- Ability to navigate network drives and basic hardware use and troubleshooting.
Other:
Maintain regular and predictable attendance, and work scheduled overtime, or be available for unplanned overtime as necessary, to meet program needs.
This position requires the ability to travel during a normal workday to successfully carry out the expectations of this position including attending offsite meetings, providing services in the community, and providing service oversight and supervision. Therefore, employee will need to drive their personal vehicle and/or an agency owned vehicle to meet these expectations, and:
- Have a valid driver's license, and access to a reliable vehicle during work hours.
- Have a U.S. driver’s license for at least two years (not including time with a permit).
- Must be listed as a driver on a valid auto insurance policy
Essential Working Conditions/Physical Demands: Work in a standard office environment. Utilize desktop computer equipment daily. Able to lift or move items associated with sedentary work and light work (exert up to 20 lbs.) Routinely travel to offsite locations and regional office locations, as necessary. May require the same physical and lifting requirements as an employee who regularly provides direct care should they be needed to assist.
Benefits
Compensation:
- The annual salary for this role is $70,000 ; plus a competitive benefits package. Adjustments made for education and experience may be discussed.
Work Schedule:
- Monday through Friday during regular business hours, flexibility with schedule and on-call rotation required. The location rotates from the Bethlehem office, Fort Washington office, and Orwigsburg office.
Our full-time comprehensive benefits package includes:
● Health, vision, Rx, and dental insurance with options for HSA/FSA.
● Mileage reimbursement and paid travel time between worksites.
● Employee Assistance Program (EAP).
● Referral bonuses.
● 401k match.
● Tuition reimbursement, student loan assistance, and college tuition discounts.
● 20 days paid off plus additional time with continued service. Paid holiday time. Catastrophic sick leave.
● Company paid Life Insurance as well as Long and Short-Term Disability.
● Ongoing professional development training.
● Discounts on various services. Perks with local credit unions.
Access Services is an Equal Opportunity Employer.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be constructed as an exhaustive list of all responsibilities, duties, and skills required and do not restrict management’s rights to assign or reassign duties and responsibilities to this position at any time.
