Director of IT

Craft Meets Comfort.

At Resident, we believe your living space shouldn’t just look good, it should feel good. That’s why we’ve created a house of brands that focuses on quality materials, timeless style, and most importantly, comfort. Our current brands include the award-winning Nectar, DreamCloud, Awara, and Siena products and we continue to invest in new categories to broaden our offerings and address our customer's needs. 

Since our inception in 2017, Resident has become one of the fastest-growing, scaled, and profitable omnichannel retailers in North America. We are a disruptor in the broader home furnishings category underpinned by deep and proven expertise in data science & analytics, performance marketing, and e-commerce technology. As our business continues to grow, we are focused on building world-class retail, finance, operations, logistics, data science, performance marketing, and customer success-driven teams that thrive in a modern work environment.

**This is a Remote position. To be considered for this role candidates must reside in and be authorized to work in the United States. **

About the role:

In this role reporting to the Chief Technology Officer, the Director of IT will own and manage information technology strategy, policy and execution across the organization, including IT infrastructure, business application management, end-user support, and security & compliance. This role oversees the integration, maintenance, and support of cloud-based collaboration tools, enterprise resource planning (ERP) systems, human resource information systems (HRIS), and other cloud-based business applications.

What you’ll be doing:

IT Infrastructure and End-User Support

• Manage a lean IT function for a global organization of remote employees and contractors to ensure cost-effective deployment of tools that enable the business to efficiently scale.
• Oversee the deployment, maintenance, and support of cloud-based collaboration tools (e.g., Google Workspace, Slack, Notion).
• Ensure the availability, security, and performance of IT systems and services.
• Develop and implement IT policies, procedures, and best practices.
• Manage the IT help desk, providing end-user support, including onboarding & offboarding.

Business Applications Management

• Oversee the integration and maintenance of key SaaS-based business applications across the organization.
• Ensure the security, reliability and performance of business applications
• Develop and implement application support processes and procedures
• Collaborate closely with the Engineering function to partner on integrations between packaged business applications and proprietary software developed in house.

IT General Controls & Compliance

• Leverage your prior experience to support global data & security compliance certifications and audits.  
• Collaborate with Legal and Finance teams to build policy, processes and procedures to ensure the company’s IT General Controls meet SOC2, SOX, PCI and other compliance standards.

Leadership & Strategic Planning

• Define and execute an Information Technology roadmap to ensure Resident’s use of software continues to be both effective and compliant.
• Recruit, train, and manage a team of IT professionals and business analysts.
• Establish and monitor key performance indicators (KPIs) for IT and business application operations.

Skills & Qualifications

• 8+ years of experience in IT management, with a strong background in both IT infrastructure and business applications
• Worked in rapidly scaling organizations with remote teams around the globe
• Intimate knowledge of IT general controls, security best practices, compliance and regulatory standards like PCI, SOC2, SOX, GDPR, CCPA, etc
• Proficient in modern cloud collaboration tools like Google Workspace, Slack, Notion and others
• Experience with project management methodologies (e.g., Agile, Waterfall)
• Experience in startups and scaled/mature businesses alike - know what it takes to build lightweight process to balance control and agility

What We Offer (subject to eligibility requirements):

• Remote-first workplace (since 2016!)
• Competitive salary
• Annual bonus potential 
• Health, Vision & Dental Insurance 
• HSA company contributions
• 401K with company match component 
• “Take what you need” PTO. 
• Wellness benefits
• Online learning resources & trainings 
• WFH office and cell phone/internet stipend 
• A FREE MATTRESS plus an awesome Friends and Family discount!

If you reside in a state or location where pay transparency laws or regulations have been adopted, please read the following: The salary for this position is $130,000-$170,000. We carefully consider a wide range of compensation factors, including your background, skills, qualifications, experience, geographic location, and other non-discriminatory factors. These considerations can cause your compensation to vary. [Additionally, this role might be eligible for discretionary bonuses or commission payments]. For more information regarding the pay range applicable for this position, please contact us at [email protected]

Resident is a privately held company headquartered in San Francisco, CA, with offices in Tel Aviv and manufacturing operations in Jeffersonville, IN.  Learn more at: https://www.residenthome.com.

Resident is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Resident is proud to be a Remote-first company and maintains policies to support our unique flexible work location culture. However, there are a few important parameters to our work-from-home-culture: While we currently employ Residents in over 30 US states and 3 countries, if you are hired, you may be restricted to working from the state or country in which you currently reside, unless the state or country to which you plan to relocate is one in which we already operate and no other restrictions apply to the role. As with anything, we encourage an open dialogue about your current location and potential desired relocation during the interview process and upon hire, if applicable, and the extent any other restrictions apply to a particular role. We reserve the right to deny relocation requests post-hire for any reason.

#LI-REMOTE

Resident Home participates in E-Verify.