Director of IT - Los Angeles CA

Our Ideal Candidate will have the following qualifications:

• Bachelor’s Degree in Information Technology or equivalent work experience required.  
• Certifications preferred: CISSP, ITIL 4.0, Certified Scrum Master (CSM), Microsoft Certified Azure Solutions Architect Expert.
• Minimum of twelve (12) years’ experience in IT and five (5) years of IT management experience required.
• Minimum of five (5) years’ experience designing & implementing MS Azure and Cloud solutions for Enterprise organization required.
• Minimum of five (5) years’ experience managing Tier 1, Tier 2, and Tier 3 level technicians, administrators, and systems engineers.
• Strong knowledge of Enterpise firewall technologies and interconnectivity of LAN/WAN/SAN systems and server platforms, including configuration and troubleshooting.
• Experience required with Citrix, VPNs, and DR platforms, i.e., Veeam, Backup Exec.
• Expert in designing, implementing, and overseeing critical infrastructure system monitoring solutions and processes.
• Understanding the information security implications of technology solutions and undertaking proactive measures to ensure compliance with the Information Security policies and processes.
• Minimum of 5 years of experience operating sophisticated technical solutions including hands on experience with Cisco routers, switches, firewalls, IPSec VPN tunnels, remote access, active directory, VMware and Veeam. Health Care experience preferred.
• Agile methodologies experience highly preferred.

About the Position:

• Abortion patients are cared for at each of our health centers, and in part through the administrative, support, and other non-clinical services provided at all PPLA locations, and by all PPLA employees. Supporting these critical services is an essential job duty, and a fundamental responsibility of all employees and contractors.
• Partner closely with Senior IT leadership to design, communicate, and promote a secure, cloud-first technology infrastructure and roadmap.
• In partnership with the VP of IT, support and help lead the technical implementation and rollout of the IT roadmap for the organization.
• Build, lead, and manage a team of agile network & systems engineers.
• Help design, build, and continuously optimize the ITIL service delivery framework across the IT department.
• Oversee the Service Desk team’s continuous improvement and ITIL optimization roadmap including ITSM, process design and related change management.
• Enforce PPLA’s Change and Configuration Management policies and practices.
• Manage network monitoring, log management for network, servers, WAPs, and firewalls for connectivity and security. Execute incident response procedures as needed.
• Develop and promote standard operating procedures. Execute the change management process for networks and systems.
• Manage escalations to ensure all issues are resolved in a timely manner and SLA’s are met.
• Communicate and escalate critical issues to senior leadership and coordinate technical incident response needs with the responsible technical teams.
• Collaborate with IT leadership to continuously evaluate opportunities for improving our systems to reduce support needs.
• Ensure high availability of the enterprise technology infrastructure stack: 1) Virtual/physical server environment (Windows Server, AD, VMware, Azure, SaaS systems), 2) Headquarters and Disaster Recovery infrastructures, 3) Business networks (wired & wireless) and ISP circuits, 4) Microsoft 365, & 5) VOIP (Cisco Unified Communications Manager & SaaS-based cloud phone systems such as 8x8).
• Serve as a point-of-contact for telecommunication carriers and service providers and coordinate circuit design, provisioning, installation, and troubleshooting.
• Support refresh cycles including budgeting and forecasting hardware needs for the organization.
• Conduct routine hardware/software/SaaS/Cloud audits of systems to ensure compliance with standard & security policies, configurations, and up-to-date patching.
• Manage the portfolio of On-Prem and Cloud/Hybrid systems licensing, usage, and compliance for all back-end infrastructure systems including hardware, software, and Cloud utilization.
• Oversee software installations and upgrades, including regular patching.
• Oversees the creation and maintenance of real-time documentation for operating system hardware/software and user IDs, access codes, passwords.
• Serve as the technical subject matter expert of the IT infrastructure.
• Plan and implement systems and network integrations, as needed.
• Proactively monitor computing platforms for performance issues, and respond within strict SLA time frames, and escalate incidents according to incident handling policies and protocols.
• Demonstrate and practice defined testing for all changes in the production environment.
• Provide guidance, documentation, and appropriate training to PPLA technical and other employees.
• Create the required design and support documentation for infrastructure projects, systems builds, processes, and changes.
• Manage planning for resource availability, capacity and scalability of hardware, software, Cloud, and network and communication systems.
• Plan, coordinate, implement, and support the company’s information technology cyber security program and architecture.
• Collaborate with internal departments to ensure coordination of interdepartmental activities aligns with organizational goals and initiatives.
• Manage direct report(s) to include but not limited to overseeing successful completion of tasks / duties, review of timesheets in a timely manner, setting productivity goals & quality of work output expectations by exercising effective judgment and addressing and/or elevating grievances (staff concerns), as appropriate.
• Adhere to PPLA’s policies and procedures for interviewing / selecting new hires, promotions, transfers, performance management and separations. 
• Perform other duties as assigned by the VP of IT. 

Generous salary and benefits package includes:

• Medical, dental, and vision coverage options for you and eligible dependents
• Free basic life/AD&D policy with additional voluntary coverage options
• Short Term Disability, Critical Illness and Accident policies
• 403(b) Retirement plan with up to 3% employer match
• Medical and Dependent Flexible Spending Account plans
• Public Transportation and Commuter Pre-Tax Reimbursements
• Generous vacation, sick, and holiday benefits
• Hiring range: $185,453 - $222,543 per year (Exempt)