Director of Enablement

Job Summary:

As the Director of Enablement, you will be responsible for setting and driving the overall enablement strategy across sales, customer success (CS/CX), and business development teams. You will oversee the development and execution of comprehensive enablement programs, ensuring alignment with company objectives to drive measurable impacts on revenue, customer engagement, and team effectiveness. This position requires a blend of strategic vision and hands-on execution, where you will guide the creation of training materials and resources in collaboration with your team. The Director of Enablement will ensure that all enablement programs are scalable and sustainable, supporting the company’s rapid growth

Essential Duties/Responsibilities:

• Strategic Enablement Leadership: Develop and execute the overall enablement strategy aligned with business goals and key revenue drivers. Lead initiatives that directly improve the performance of sales, CS/CX and business development teams.
• Executive Collaboration: Work closely with leadership to identify enablement needs and opportunities, while ensuring alignment between sales, CS/CX, business development, and product marketing strategies.
• Enablement Program Design & Execution: Oversee the design, development, and delivery of enablement programs, ensuring that training initiatives are both comprehensive and executable. Take a hands-on role in creating high-impact training materials and resources, including playbooks, learning paths, workshops, and digital content.
• Content Creation & Curation: Collaborate with cross-functional teams to create and refine training content, ensuring that it addresses current market trends, product offerings, and team needs. Regularly update and manage a centralized repository of materials to ensure relevance and accessibility.
• Execution of Enablement Programs: Ensure the timely and effective execution of enablement programs across sales, CS/CX, and business development teams. Balance long-term strategic projects with immediate, tactical training needs to ensure quick wins while maintaining focus on larger goals.

Team Leadership & Development:

• Lead and mentor a high-performing enablement team.
• Drive a culture of learning, professional development, and continuous improvement across the organization.
• Performance Analytics & Reporting: Implement OKRs and metrics to measure the success of enablement initiatives and the performance of individual contributors.
• Analyze the data to identify areas of improvement and make data-driven adjustments to enhance the effectiveness of the programs.
• Provide regular reporting to the leadership team on the ROI of enablement programs and areas for improvement.
• Change Management: Lead change management efforts to drive the adoption of new tools, processes, and methodologies across revenue teams.
• Ensure that teams are equipped with the resources and knowledge to adapt to new strategies effectively.
• Cross-Functional Project Leadership: Collaborate with key stakeholders in product, marketing, sales operations, and finance to create alignment around go-to-market strategies and ensure cohesive execution of enablement efforts.Resource Optimization: Manage  resources and manage budgets for enablement programs, ensuring cost-effectiveness while maintaining high-impact results.
• Performs other related duties as assigned.

Supervisory Responsibilities:

• Team Oversight: Directly supervise a team to oversee their day-to-day activities and ensure alignment with company goals and standards.
• Performance Management: Conduct regular performance reviews, set clear objectives, and provide constructive feedback to foster professional development and high-quality work.
• Hiring and Training: Play an active role in hiring new team members as needed. Develop and implement training programs to enhance team skills and knowledge.
• Conflict Resolution: Act as a mediator in resolving any interpersonal or professional conflicts within the team, ensuring a positive and productive work environment.
• Resource Management: Allocate resources effectively, including managing work schedules, balancing workloads, and ensuring the team has the necessary tools and information to perform their roles efficiently.

Required Skills/Abilities:

• Strong leadership and team management skills, with a demonstrated ability to build, motivate, and lead a high-performing enablement team.
• In-depth knowledge of sales enablement, training methodologies, and coaching frameworks.
• Excellent strategic thinking and problem-solving skills, with the ability to translate business goals into actionable enablement plans.
• Superior communication and presentation skills, with the ability to influence senior leadership and cross-functional teams.
• Strong project management skills, with the ability to manage multiple projects simultaneously.
• Proficient in sales tools and platforms like Salesforce, Outreach, and Sales Navigator, with the ability to implement enablement technologies across teams.
• Adept at managing large-scale projects and budgets, with experience driving cross-functional initiatives in a fast-paced environment.
• Proficient with Google Office Suite and other software tools.

Education and Experience:

• Bachelor’s degree in Business Administration, Marketing, or a related field preferred
• 8+ years of experience in a sales enablement, training, or a similar role within a sales or customer success environment.
• Proven track record of developing and implementing successful enablement strategies and scalable programs.
• Proficient in using training technologies.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.