ORGANIZATION SUMMARY:
World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.
In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
World Relief Quad Cities seeks a talented individual to serve as our Director of Empowerment Programs. The ideal candidate will have a strong desire to inspire others, and the people and organizational skills necessary to lead a team of highly motivated, diverse professionals in empowering refugees and other immigrants to move toward self-sufficiency, stability, and integration through employment, case management, education, mental health, and community ambassador programming.
Role & Responsibilities
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Staff Supervision
- Hire, train, supervise, coach, and evaluate team members
- Engage direct reports in annual performance management cycle including goal setting, quarterly progress check-ins, and annual performance evaluations
- Provide leadership to the team by holding one-on-one meetings with all direct reports, delegating duties and responsibilities, providing consistent and ongoing feedback and communication, and mentoring and coaching team members, supporting their professional development
- Address performance concerns proactively and manage disciplinary action as needed
Program/Grants Management & Budget Oversight
- Responsible for the overall leadership, development, implementation and measurement of six departments: Employment, Education, Mental Health, IFRP, Welcoming Center, and Community Ambassadors
- Develop annual goals, projections, and performance standards for programs, and ensure these are met on a monthly, quarterly, and annual basis
- In partnership with Finance Director, plan and manage department budgets, reviewing them on a quarterly basis and ensuring that expenses do not exceed income
- Collaborate with the Grants Manager for renewal grants and grant acquisition activities for new opportunities when appropriate
Program Evaluation & Reporting
- Complete and submit reports to grantors and WR leadership in a timely manner
- Perform monthly quality control tasks to ensure accurate reporting
- Formally and informally solicit client feedback about service provision, including regular feedback from immigrant community leaders
External Communication
- Communicate regularly with external partners, sustaining and expanding partnerships for service provision
- Advocate on behalf of refugee families when necessary
- Attend state, headquarters, and coalition meetings to ensure programs are rendered effectively and efficiently to meet community needs and standards of funding
Internal Communication & Collaboration
- Actively participate on the Leadership Team of WRQC, attending meetings and collaborating about services/initiatives
- Embody the mission, vision, and values of World Relief, setting an example for the office staff, volunteers, clients, churches, and the community
- Support the development of a strategic plan and clear, achievable goals, assuring that department and program goals are consistent with the overall direction of the Quad Cities office
- Support the creation and maintenance of a healthy office culture that fosters staff and missional growth
- Other duties as assigned by the Office Director
- This role is responsible for supervising others and includes responsibilities consistent with supervising employees including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins, documenting performance concerns, entering staff promotions, transitions, and separations in HRIS within required time frame. Managers at World Relief are also considered spiritual leaders and are expected to lead staff in a manner consistent with our Christian values including but not limited to praying with staff, leading devotionals, and fostering a Christian environment in interactions with staff throughout World Relief.
Knowledge, Skills, & Abilities
- Skill and sensitivity working with people from various cultures, backgrounds and beliefs
- Experience in multicultural setting with the cross-cultural skills to work with people from various cultures, backgrounds and beliefs
- Knowledge of refugee resettlement process as well as needs of refugee and immigrant communities in the Quad Cities
- Ability to prioritize, multi-task and organize in a fast paced and fluid environment
- Ability to work with minimum supervision and resolve problems promptly and effectively
- Ability to work independently and as a team
- Ability to effectively lead a diverse team of professionals
- Bilingual ability desired
Requirements
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
- Excellent ability to communicate orally and in writing
- Excellent computer skills with a high level of proficiency using Windows, Outlook, Work and Excel
- Minimum of 2 years’ experience in a supervisory role
- Minimum of 2 years’ experience in social services or other related field
- Bachelor’s degree or equivalent education and experience
- Valid drivers license, access to reliable vehicle and clean driving record
World Relief offers a competitive benefits package (25 hours + per week):
- Medical, Dental, Vision
- Offer 16 company Paid Holidays + 4 additional Personal days per year!
- Paid Sick and Vacation Time
- Paid Parental Leave (12 weeks for qualified employees)
- FSAs: Medical & Dependent Care, & Commuter Funding
- Supplemental Life Insurance (employee, spouse, and children)
- Critical Illness, Hospital Indemnity, and Accident insurance policies
- Legal Shield Insurance
World Relief pays 100% for eligible employees:
- Group Term Life (employee, spouse, and children)
- Long Term & Short-term Disability
- Accidental Death and Dismemberment (AD&D)
- Long Distance Travel Insurance
- Employee Assistance Program (EAP)
World Relief - Retirement:
- 401K & Roth
- WR matches up to 4%, then an additional quarter percent up to 10%
- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.
World Relief Discounts (Immediately Eligible):
- Verizon
- Pet Insurance through Nationwide
- Home and Auto insurance through Liberty Mutual
- Working Advantage Discount Program
- Active & Fit Gym Membership
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
· The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
· Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
· The employee frequently is required to sit, reach with hands and arms, talk and hear.
WORK ENVIRONMENT:
· General office setting. World Relief also offers hybrid and remote schedules for limited positions.
· Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
· Year-end archiving activities involve repeated lifting and bending.
· Physical, emotional and intellectual demands
· Equipment used: Employee computer (desktop or laptop), printer, and copier.
· All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.
We are proud to be an EEO/AA employer M/F/D/V.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
Legal Background in the United States
World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.
In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.
Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.
