Director of Digital Identity and Open Banking

• Lead North American device and token authentication solutions
• Work as a technical expert for the NA Product team to design, implement and execute token and device authentication projects in key emerging growth areas and with key technical partners.
• Lead Proofs of Concepts, industry working groups, and external pilots aimed at testing and validating technical solutions for consumer recognition and authentication through digital channels.
• Provide SME support for cross-functional teams, assisting clients in implementing Visa’s authentication solutions and other products.
• Ensure internal technical/operational stakeholders are ready to support token-based transactions in mobile wallets, e-commerce wallets and other e-commerce endeavors. Provide subject matter expertise and 3rd level problem resolution as required.
• Support the internal operational teams in being the escalation point for problem resolution, while also working with local and global SME’s in devising long-term solutions and BAU processes to reduce incidents in new implementations.
• Track any program level issues to final resolution with internal and external stakeholders
• Provide inputs and updates to EMV and token technical documentation to reflect new functionality as dictated by Global Product development teams.
• Support regional rollouts on strategic initiatives, such as Visa Flexible Credential, Tap-to-Everything, and Visa Passkeys.
• Support Digital Identity initiatives.

• Provide Visa strategic direction on Open Banking
  • Become a subject matter expert (SME) on Visa’s technical and business products, processes, and services in Open Banking.
  • Work with cross-functional stakeholders on evaluating opportunities in Open Banking.
  • Work closely with industry and internal stakeholders across the organization to understand market needs and improve solutions with enhancements that lead to better competitiveness and go‐to‐market offerings.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications
• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications
• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Deep knowledge of and experience with EMV, token and Visa CNP solutions
• Good understanding of payment networks or payment processing systems
• Be self-motivated, and demonstrate the ability to influence and communicate effectively across functional lines to ensure all participants and stakeholders deliver as planned
• Experience in delivering quality product integrations within scope and on time
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills, interpersonal and presentation skills, and the proven ability to influence and communicate effectively
• Strategic planning experience, including the development and implementation of process improvements within product management or sales is desirable
• Willingness and ability to learn and adapt to future business priorities
• Believe passionately in the transformative power of technology in the world
• Have a proven track record implementing innovative systems
• Can track/manage concurrent projects to different schedules and timelines
• Can clearly articulate and document requirements to client stakeholders of various levels and abilities
• Can define and implement regional/global processes
• Have an open mind to understand existing, emerging, and future technologies for payments
• Prior experience in the payments space, including Industry relationships with integrators and solution vendors
• Understanding Open Banking
• Understanding of FIDO

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.