Pressable (“WordPress hosting that means business”) seeks an experienced, motivated, and empathetic professional expertise to help us meet or exceed aggressive growth goals for our superb WordPress hosting company—part of the Automattic family.
Overview:
The Director of Customer Support will be responsible for leading the overall customer support strategy, team development, and execution of a high-quality, 24/7 support service. This role focuses on hiring, capacity planning, team scheduling, and making sure that the support team meets business goals including customer satisfaction and retention. The Director will work closely with cross-functional teams to provide insights and feedback that help shape the overall customer experience. As at all start-ups, you will wear many hats, including interacting with our customers.
Key Responsibilities:
Hands-on: You will be active in the support queue to be certain that you have a strong pulse on customer needs and ensure we are bubbling up frequent issues to drive systemic resolutions.
Requirements:
Perks & Benefits of Joining Pressable!
Salary range: $105,000-$190,000 USD - Please note that whilst salary ranges are presented here in USD, we will pay in local currency.
We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated for the right candidate.
So, are you ready to embark on this thrilling WordPress adventure? We can’t wait to welcome you to the Pressable team and empower you to make the web a better place. Come join us in crafting an exceptional customer experience and revolutionizing the world of WordPress hosting. Apply now and let’s build something amazing together! #LI-Remote
About Automattic
We are the people behind WordPress.com, WooCommerce, Tumblr, Simplenote, Jetpack, Longreads, Day One, Pocket Casts, and more. We believe in making the web a better place.
We’re a distributed company with more than 1700 Automatticians in 92 countries speaking 110+ different languages. And, even more than growth and profitability (although we’re plenty profitable), above all, we’re driven by a mission: We democratize publishing and commerce so anyone with a story can tell it, and anyone with a product can sell it, regardless of income, gender, politics, language, or country.
We believe in Open Source, and the vast majority of our work is available under the GPL.
Diversity, Equity, & Inclusion at Automattic
We’re improving diversity in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our DEI committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly DEI People Lab series for further learning. DEI is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices.
Automattic is a Most Loved Company and Disability Confident Committed. (Here’s what that might mean for you.) Learn more about our dedication to diversity, equity, and inclusion and our Employee Resource Groups.
