About the Role
As the Director of Customer Success Management, you will lead and inspire a team of Customer Success Managers who are dedicated to ensuring our clients achieve maximum value from our solutions. You will play a pivotal role in driving customer satisfaction, retention, and expansion, ultimately contributing to the company’s overall success and growth.
The primary goal of the Director of Customer Success Management is to drive gross and net retention for Pushpay while delivering customer value. This leader will work with their CSM leadership team to forecast, proactively identify and mitigate risk, ensuring the broader CSM team has the skills and capability to do the same for their books of business. This role is also responsible for identifying required changes to systems and processes to promote efficiency and scale in their relentless pursuit of goals and Key Performance Indicators (KPIs). Working with their management team, the Director will ensure CSMs understand how their customers define and realize value, while driving usage and adoption of Pushpay’s product suite and developing strong, engaging relationships with their customer base. The Director of Customer Success Management has an operational mindset, a high drive for results, and a passion for customer success. With a strong bias to action and orientation to change, they provide operational leadership and direction by assisting and training the team to “manage to the process” and achieve desired results. Close-working relationships with CS Operations, Business Operations, Product, Engineering, and the Underwriting team are an absolute must.
Ranked number 14 by Seattle Business Magazine in the ‘Washington’s 100 Best Companies to Work For’ list in the large companies category for 2023; and named as one of BuiltIn ‘Best Places to Work’ in both Seattle and Dallas for 2024.
Supervisory Responsibilities
Benefits and Compensation
We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:
Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
What You’ll Do
What You’ll Bring
Skills
Education and Experience
Physical Requirements
Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact [email protected].
About Pushpay
Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!
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