We are now looking for a full-time Global Director of Customer Operations Learning & Development to join our RELEX team. You’ll join a cross functional leadership team representing operations leadership and people development experts who will help you succeed in your new role. You will be responsible to lead the team that will bring the RELEX learning vision to life in order to support talent development of our colleagues, customers and partners. You will help the team achieve this goal by becoming a learning thought leader throughout the organization, promoting human-centered design, and creating strategic business impact for RELEX.
The Global Director role will be instrumental in creating and driving the learning culture necessary for RELEX University to thrive within the operations organization. They will consult with senior business leaders to identify areas of greatest impact within learning & development across the RELEX operations organization to positively impact RELEX business results. This role will have the opportunity to move the needle for RELEX, and develop/promote a progressive, best in class learning and development strategy.
The Global Director will be responsible for ensuring that operations learning initiatives are strategically aligned with RELEX corporate goals and/or Customer Operations goals and objectives and that the effort and results associated with these initiatives are metric and data driven.
Join us as the Director of Global Learning & Development, and this is some of what you’ll be doing:
- Building, leading, and developing a team of learning professionals to create innovative learning solutions that will advance skills and expertise of the Customer Operations organization
- Ensuring that activities and priorities support and align with organizational goals and strategy
- Driving efficiency in learning across the Customer Operations organization
- Assessing the learning landscape to continue to push Customer Operations to evolve itself into a modern learning organization
- Partnering with key internal and external influencers to create ambassadors across the organization and generate support for learning endeavors
- Empowering and inspiring your team members through stretched project assignments, and performance/development conversations
- Guiding all team members (direct reports, and others with learning and development responsibilities) on best practice approaches to learning
- Serving as the learning thought leader to RELEX
We're looking for:
- Strong business acumen: Ability to align development objectives with the overall business strategy of RELEX and Customer Operations as well as a proven track record of positively impacted business metrics
- A Bachelor’s degree from a 4-year university in Learning and Development, Organizational Change Management, Talent Management, or a related field
- Progressive experience in a large, global, and dynamic professional business environment
- 12+ years of verifiable Talent Management and/or Learning and Development skills at a senior level
- Fiscal acumen (recommending, establishing, and being held accountable to fiscal goals)
- Demonstrated ability to interact effectively with, and influence C-suite level business leaders
- Experience building and designing large scale programs, content, and materials from scratch
- At least 5 years of team leadership experience
- Ability to embrace ambiguity, and work to transform ambiguity into clarity
- Past experience working in the software industry is a huge plus!
Preferred skills:
- Master’s or PhD. level of related education strongly preferred
RELEX Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
