Director of Clinical Operations, Technologists Practice

Imagen Technologies is a high-growth healthcare startup enabling patients to be diagnosed, treated, and managed at their primary care appointment, helping avoid referrals to hospitals, imaging centers, and other slow and expensive options. Today, we’ve built an AI-enabled platform that enables patients to receive immediate diagnostic tests, immediate results, and immediate next steps – all in a single Primary Care appointment, condensing time to diagnose and treat. For example: through our platform, women across the U.S. are now receiving comprehensive breast imaging, results, and specialist-driven next steps at their local Primary Care office, condensing a multi-month diagnostic journey into 60 minutes. 

With over $160m in funding from Google Ventures and some of the largest clinical networks in the country, we are rapidly expanding this platform across the U.S. - from 16 states and 500,000 patients in 2023, to 20+ states and 1.5M patients in 2024. By 2026, we will be delivering care across 35 states and to more than 5m patients per year.

We’re looking for a talented Director of Clinical Operations, Technologists Practice to scale our in-clinic technologists group. Today, we have a team of 13 Technologists and 11 Sonographers, with plans to grow this to 75 people by the end of 2024 and 150 people by the end of 2025. This role is critical to the success of our technologist practice and will ensure that we can scale our hiring, onboarding, and training while maintaining exceptional patient care and customer outcomes.

Our ideal candidate has deep knowledge and passion for healthcare, is a skilled operator and effective leader with strong business acumen, is energized by delivering exceptional care to patients, and thrives in highly complex growth environments. This role will report into the SVP of Clinical Operations. 

Responsibilities:

• Lead and scale our technologist practice to deliver exceptional patient care and customer outcomes
• Ensure best-in-class clinical operations from our onsite technologists (today this includes Radiologic Technologists, Mammography Technologists, and Sonographers). Set and track core operational KPIs, meeting our goals through continuous improvement practices
• Directly manage our Technologist and Sonographer Leadership and Program Managers
• Develop and execute an organizational structure growth strategy that will scale effectively while maintaining high patient care and customer satisfaction standards
• Work closely with the Clinical Recruiting team to ensure we are recruiting high-caliber candidates, and onboarding and training them effectively in time to meet new customer go lives
• Building strong connections with our Customer Engagement & Care Delivery (“CECD”) organization to ensure we are meeting the needs of our customers 
• Partnering with the Finance team to create robust financial projections, set cost and margin targets, and provide regular and reliable reporting updates

Qualifications:

• 5+ years of experience as a healthcare operator and team leader, or the equivalent. Background in diagnostic imaging, value based care or primary care is preferred, but not required
• Strong leadership and management skills. This person must not only be skilled in leading and motivating direct reports, but also in managing managers and affecting outcomes of a large, growing and complex organization
• Track record of delivering exceptional patient and customer outcomes
• Able to develop strong cross-functional relationships, both leading and supporting critical initiatives 
• Strong operational acumen, with an understanding of Primary Care clinical workflows related to diagnostic imaging and subsequent care. Ability to creatively problem solve operational issues that will work both for customers and Imagen
• Strong financial literacy and analytical skills
• Willingness and desire to stretch outside of their comfort zone, learn new things and tackle new challenges

Imagen Technologies is a remote-first company and this job is conducted remotely. 

The base salary for the position is between $170,000 - $225,000, plus equity and benefits. Please note that the range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

Imagen is committed to the principle of equal employment opportunity for all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Imagen will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Imagen Technologies maintains a Substance Abuse and Testing policy. Being under the influence of alcohol or controlled substances while on the job or while conducting business on Imagen’s behalf is prohibited. Imagen reserves the right to test any applicant or employee for alcohol and/or drug use, subject to compliance with any applicable state and/or federal laws.