#communityhealth #healthcare
About Us:
Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.
Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.
In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.
Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.
Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.
Our Values:
About the Role:
The Director, New Markets & Implementation, sits at the intersection of Growth, Implementation, and Operations for Cityblock’s new & existing markets. You will be responsible for delivering on goals and performance in new markets and as we expand with new programs/partners in existing markets. This includes responsibility for ensuring successful operational and clinical execution, as well as financial performance across multiple client implementations.
You will be responsible for overseeing the application of Cityblock’s standard approach to Implementations across all opportunities and working closely with the NM&I leadership team on key upstream activities during the Early Exploration & Pre-Implementation Scoping Phase. You will also have key oversight responsibilities for oversight of internal and external (partner-facing) activities in the Active Implementation and Support & Handoff phases of Cityblock implementations. As a member of the leadership team, you will have shared accountability for ultimately delivering on KPIs for a “high quality” implementation, including launching on time, with Day 1 teams hired, and achieving engagement targets in the first six months after go-live.
This role will require you to work closely with Market Leaders & the Market President to ensure proper governance, transparency, and oversight is in place for all implementations. A key partner to you will be the Growth team and will require you to be a strong collaborator and creative thinker to support the strong pipeline of Growth for Cityblock. You will support the continued development of key assets that describe NM&I’s standard approach to implementation.
In this role you will have team members reporting to you directly, including Managers and Senior Associates. You will report to the Sr. Director of Operations, NM&I. Together you will focus on delivering on one of the highest strategic priorities for Cityblock, which is to stand up operations in new markets and diversify existing markets through expansion to new partnerships. You will also help to drive strategic initiatives that continuously improve Cityblock’s approach to entering new markets and partnerships.
Your management oversight and primary or shared accountability includes, and is not limited to, business operations, network development, partnership / account management, clinical operations, care delivery operational excellence, care coordination, community based organization partnerships, member engagement and satisfaction, community outreach, and team management.
If you like solving hard problems, have deep implementation experience in health care settings, are excited about joining an organization that will drive significant change in the healthcare industry, and are an amazing teammate, then we want to hear from you!
Essential job responsibilities:
Requirements for the Role:
What We’d Like From You:
Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
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We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.
We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The expected salary range for this position is $133,600 to $194,000. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.
Medical Clearance (for Member-Facing Roles):
You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.
Covid 19 Update - Please Read:
Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine. Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements. The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.
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