At Torrid, we're committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training, development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.
The Director, Loss Prevention and Safety is responsible for overseeing the development and implementation of strategies to prevent and mitigate losses, accidents, and injuries within the organization. The position is an integral part of the organization’s leadership team and responsible for training, regulatory compliance, OSHA and Loss Prevention for Torrid’s Headquarters, Distribution Center (“DC”), and Stores. The Director will provide the teams with overall leadership and guidance regarding organizational loss prevention, safety policies, and safety programs.
What You’ll Do:
- Lead the LP and Safety team to support Torrid HQ, stores and DC in LP and safety needs.
- Develop, implement, and monitor comprehensive loss prevention and safety programs to protect the organization’s assets and associates.
- Collaborate and consult with all stakeholders on design and use of safety programs.
- Formulates general safety policies and procedures to be followed in compliance with company, local, state, and Occupational Safety and Health Administration (OSHA) rules and regulations.
- Creates and provides a method of measurement for evaluation of safety program’s effectiveness.
- Compiles and submits accident reports required by regulatory agencies when applicable.
- Conducts regular safety inspections and audits to identify potential hazards, risks, and ensure OSHA regulations are in place and adhered to.
- Identifies and appraises conditions and hazards that could produce accidents and financial losses and evaluates potential extent of injuries resulting from accidents.
- Compiles, analyzes, and interprets statistical data related to exposure factors concerning occupational illnesses and accidents and prepares reports for information of associates concerned.
- Supervise and direct inspections of the distribution center and stores to detect existing or potential accidents and health hazards and recommend corrective or preventative measures.
- Collaborate with business partners to ensure safety and loss prevention training is being delivered to all associates.
- Monitor and analyze data related to safety incidents and losses to identify trends and areas for improvement.
- Provide regular direction and leadership to minimize operational shortages, mitigate theft and fraud, and maintain safe and secure environments.
- Support the Torrid retail store and DC inventory processes.
- Provide leadership and strategic direction to Regional and Distribution Center LP teams, fostering a collaborative and high-performance culture.
- Ensure effective team structure, professional development, and performance management to drive excellence and achieve organizational goals.
- Collaborate with business partners to ensure all aspects of Loss Prevention are coordinated into the daily operations of the stores, Headquarters and Distribution Center.
- Identify, investigate, and resolve all internal and external theft and fraud for resolution.
- Audit the use of Loss Prevention related tools including surveillance cameras, alarm systems, etc., to control shrink and promote safety in stores.
- Enhance utilization of all available merchandise protection tools and resources to address loss in stores and throughout the company.
- Maintain accurate records and reports of all identified theft activity and related follow-up.
- Cooperate with and respond to requests by police departments, courts, and other public agencies.
- Perform other related duties as assigned.
What You’ll Need:
- Minimum of seven (7) years of experience in Loss Prevention and Safety, including in the retail industry.
- Experience holding senior-level Asset Protection and Safety leadership positions, with expertise in leading LP and Safety functions.
- Previous experience with Loss/Asset Protection-related equipment (CCTV/Alarm Systems).
- Bachelor’s degree in Criminal Justice, Occupational Health and Safety, or equivalent experience in a related field preferred.
- Proficiency in and knowledge of computer software, including MS Office (Outlook, Word, Excel, and PowerPoint).
- Certified Protection Professional (CPP) and Certified Safety Professional (CSP) preferred.
- Proven experience in driving successful loss prevention, shortage control, accident reduction, fraud prevention, and safety programs.
- In-depth knowledge of Asset Protection standards and procedures, and experience leading investigations.
- Excellent written and verbal communication skills, including strong presentation skills.
- Demonstrated ability to be flexible and adapt to changing priorities.
- Outstanding analytical skills and proven ability to address problems.
- Proven ability to make good decisions under pressure.
- Maintains utmost confidentiality concerning all information and projects.
- Demonstrates values and exhibits the highest level of personal integrity.
- Strong communication skills, including the ability to work in a team environment, provide honest and direct feedback, and communicate effectively both verbally and in writing.
- Critical decision-making skills in emergency situations.
What You'll Get:
- A culture where people are accepted and encouraged to be who they are.
- Competitive compensation, 401k with company matching contribution, plus potential to earn company performance-based bonuses.
- Comprehensive wellness package including, medical, dental, vision, and Flexible Spending Account
- Generous 50% employee discount and access to employee-only sales.
- Support the causes you’re passionate about. We pay you up to 32 hours annually for volunteering your time in the community.
- Child Care Discount at participating locations.
- Tuition reimbursement program
- Employee Assistance Program (EAP) - Aimed at helping employees address a variety of personal and family issues including legal financial consultations, mental health services and more.
- Discounts on cell phones, and computer purchases, entertainment tickets and more.
- Pet insurance for your fur babies.
- Work and learn alongside industry-leading executives while making huge strides in impacting the lives of women.
- You’ll be challenged and grow. Opportunity for upward mobility is available at all levels of the organization.
Salary: $190,000 - $210,000
We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status. If you are unable or limited in your ability to use or access www.torridcareers.com you can request reasonable accommodations by sending an email to [email protected]. Only messages left for this purpose will be returned. Our company participates in E-Verify. If the links below do not work, please copy and paste the following URLs in a new browser window:
E-Verify Poster: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Eligibility to Work Poster (English): https://www.e-verify.gov/sites/default/files/IER_RightToWorkPoster.pdf
Eligibility to Work Poster (Spanish): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf
California Privacy Rights Act (CPRA): https://careers.jobvite.com/torrid/2023-CPRA-Applicant-Notice.pdf
EEO Poster: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
