Role Description
The IT Director develops and implements a global IT strategy aiming at improving business processes and global organization effectiveness. The position will be responsible for building a world-class IT department, as well as the management of the IT infrastructure and business solutions, end-user services and compliance to industry standards.
Key Responsibilities
- Successfully complete IT acquisition integrations within the timeline committed by the Board of Directors, meeting 'done-done' criteria.
- Establish and sustain effective monitoring and incident management processes to ensure IT operational reliability.
- Ensure the IT team efficiently resolves a growing volume of complex support tickets.
- Maintain a customer satisfaction (CSAT) rating of at least 90% with a 10% response rate for closed IT tickets.
- Lead and optimize the integration process for Delivery Engine (DE) teams post-acquisition, ensuring seamless operational and cultural alignment
Competencies
- Resilience and calm under pressure: Ability to maintain effective performance and emotional control when faced with stress or challenging situations.
- Proactive problem solving: Ability to identify potential issues before they arise and effectively address them to mitigate risks and capitalize on opportunities.
- Disciplined Execution: Detail-oriented and organized, this leader prioritizes effectively, excels at time management, and anticipates well in decision making.
- Long-term planning: Engages in long-term planning to align with future market trends and organizational vision.
- It planning: Plans and aligns IT infrastructure to support business growth and operational needs.
- Disaster recovery: Implements disaster recovery plans to ensure operational continuity.
Qualifications
- Bachelor's degree in Information Technology Or equivalent degree
- 10+ years in Information Technology Leader
- Travel expected: 25-50%
- Office Requirements: Remote
