Travel Required: 50% market based travel FL, NC, SC
The Director of Implementation & Training is a key leader on the Practice Integration team. This role oversees a team that is responsible for driving Privia’s process in launching top doctors into our high performance network. The Director of Implementation & Training leads a team of Implementation and Training team members across multiple markets within a defined region who serve as the primary point of contact, project manager, and subject matter expert during the launch of providers into our medical group.
Primary Job Duties:
Serve as a regional lead for markets, and any other future markets by managing a team of Implementation/Training resources who are responsible for partnering with and launching doctors into the medical group
Be a subject matter expert on Privia’s processes and technology platforms (includes our AthenaHealth EHR and Practice Management platform)
Serve as the escalation point for issues originating from the team and/or care centers the assigned team is responsible for launching
Provide regular status updates to Privia National and Market leadership via regular operating meetings and one-off communications
Serve as a liaison between Market Leadership and National Practice Integration team to ensure resourcing needs are met to meet the Implemented Providers budget for each market in the portfolio
Evaluate processes, gather feedback, and identify/lead improvement projects that enhance the quality of implementation and better support Privia’s overall strategic vision
Standardize processes that align with national teams, while accounting for market specific nuances within their respective region
Engage in and/or lead strategic projects or long term initiatives that span their respective region, market, and/or national
Ensure proper coordination is occurring between the implementation team members and other Privia functions, including Finance, IT, Billing, and Credentialing
Manage a master project plan template and ensure the team is following appropriate process
Participate in the creation of and manage to the yearly budget for the Implementation team in their respective market(s)
Willingness to travel to and take on oversight of new markets as a Regional Lead as Privia expands nationally
Provide resource management, engage with business development and other practice operations team to ensure implementation team can provide adequate support to the care centers being launching and post live
Provide coaching to junior team members through regular feedback loops and 1:1s
Bachelor's degree preferred
5+ years experience with practice management or EHR implementation and training
Technical project management in a healthcare setting is preferred
Experience in a hospital or physician office setting, including knowledge of physician office workflow and processes.
Experience managing and leading team members
Experience with project management tools
Knowledgeable about extended medical terminology
Ability to work with different levels of clinical personnel including providers
Must comply with HIPAA rules and regulations
Interpersonal Skills & Attributes:
Collaborative, customer-focused and able to create visible value
Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects.
Extensive project coordination experience
Process oriented with the ability to drive a project to completion
Conflict management skills
Problem solving skills with a proven track record
Attention to detail
Ability to work in a very fast-paced and changing work environment
Ability to work independently and as a team member
Self-directed and resourceful
Excellent communication and client facing skills
Excellent organizational skills
Technical aptitude
The salary range for this role is $120,000 to $130,000 in base pay and exclusive of any bonuses or benefits. This role is also eligible for an annual bonus targeted at 15% & restricted stock units. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.
All your information will be kept confidential according to EEO guidelines.
Technical Requirements (for remote workers only, not applicable for onsite/in office work):
In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.
Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.
