Director, Health Systems Partnerships

About SonderMind

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking.

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Job Summary 

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental health care that produces high-quality outcomes for individuals. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist but find the right, in-network therapist for them. 

The Health Systems business is a part of the growing set of B2B businesses at SonderMind and has started expanding rapidly.   The Director, Health Systems Partnerships will be an integral part of the Enterprise Solutions team and will be focused on executing the vision for this rapidly growing segment.  

Essential Functions

• Responsible for revenue generating activities for the SM Health Systems line of business, including acquisition of net new health system partners, wallet share expansion of existing health system partners and ongoing management of existing health system partners.
• Execute on system partner acquisition plans and lead the team in executing those plans, from pipeline development and closing new partners to account retention and management with both a local in and virtual team.
• Execute differentiated sales and account management strategies for various client types.
• Collaborate with Marketing and other functions to develop demand generation, pre sales and post sales enablement.
• Analyze data to identify opportunities for acquisition and retention optimization.
• Work closely with cross functional partners (such as marketing, finance, and product) to ensure the team has necessary resources and support to effectively hit targets.
• Develop, train, and manage a high performing team, providing mentorship and guidance to help them meet their individual and team goals.
• Keep up to date with industry trends and best practices, and make recommendations into development of new solutions (product, workflows, marketing, enablement, analytics, etc.) to stay ahead of the competition.

What Success Looks Like 

Subject matter expert and/or thought leader. Has influence and impact across the company. Drives cultural values across the company including integrating cultural values in day to day practices. Defines how data and technology will enable execution and growth.  Proven execution and consistency achieving and exceeding target results at scale. 

Think Critically and Solve Problems:

Demonstrates strong ability to analyze complex problems utilizing diverse set of data sources and stakeholder input, while showing the ability to assess both short and long-term impact when developing recommendations or solutions. Ability to engage with cross-functional stakeholders to drive solutions to completion.

Adapt and Flex to the Business:

The ability to adjust quickly to new or changing situations in the workplace, including changes in strategy, structure, or resources. This includes being open to new ideas and approaches, and being willing to change course when necessary.

Develop Yourself and Others:

Hiring and retaining consistently strong performers to drive business results. Allowing room for those teammates to lead their teams while providing clear and actionable feedback and support.

Communicate for Impact:

Reads a room to appropriately calibrate message in flight; understands the level of detail appropriate for audiences and can tailor accordingly; engages members of the group to draw out all voices and perspectives; anticipates potential conflict and effectively pre-wires meetings and communications to achieve objective; is an active listener and responds to questions on the fly; able to give and receive direct feedback, even when uncomfortable.

Drive for Results:

Drives results across departments, influencing the achievement of overarching company goals and specifically achieving the growth targets for the Health Solutions segment. Shapes organizational strategy based on insights from performance analysis and market trends. Develops high-performing teams that consistently deliver exceptional outcomes.

Required Experience/Education

Skills, experience, and education that is needed for this person to be able to succeed in this role 

• 10+ years of experience in sales or revenue generation roles with a high focus on healthcare systems and health technology, specifically partnering with mid size and large primary and speciality care clinics and systems.  Additionally, at least 5 years operating as a senior leader. 
• 7+ years in B2B sales with 3+ years experience leading revenue and account management teams.
• Demonstrated experience in executing successful strategies focused on acquiring and managing health system partners..
• Experience developing demand generation, ABM plans and account engagement plans focused on acquiring and partnering with health systems.
• Able to operate at a strategic level with senior level clients, developing and maintaining relationships to support business line goals.
• Able to balance between strategic planning, strategic sales, and regular sales and account management operations.
• Able to drive success where ambiguity exists as we learn, develop, iterate across the entirety of the business.
• Communicate clearly to executive functions on progress, needs, blockers along with rigorous analytics / research to support.
• Proven ability to develop and lead high-performing teams.

Our Benefits 

The anticipated salary range for this role will be $150,000 - $185,000

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
• Travel to Denver 1x a year for annual Shift gathering
• Fourteen (14) company holidays
• Company Shutdown between Christmas and New Years
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Equal Opportunity 

SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.