AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
The Enterprise Service Management Director provides technical vision and leadership to the Sales and Delivery teams. The Director advises teams on technical issues and their business implications using their expertise in AHEAD's core technology competencies. You will help drive the delivery of client-focused, high-quality projects, AHEAD offering development, technical pre-sales guidance, internal IP and Service Delivery Framework development, and assisting practice leadership on identifying industry trends and future areas of growth.
The ESM Director works with Delivery Managers, Principal Consultants, and Project Managers to ensure that clients’ business and technical expectations are met appropriately. The Storage / Data Protection Delivery Manager will act as coach, guide, and mentor to team members and will be responsible for the professional growth of those on their team.
Roles and Responsibilities:
Qualifications:
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15+ years of hands-on experience implementing ITSM, CSM, and/or ITBM, ServiceNow Discovery, Service Mapping, and/or Event Management.
- Mastery in at least one ServiceNow suite.
- Possess a broad base of technical skills, business acumen, and a strong desire to support the client.
- Experience managing, mentoring, and coaching people.
- Understand the detail behind the implemented solution and having the ability to communicate the high-level vision with the client.
- The ability to think past the products and create solutions to meet the business/IT needs.
- Effectively communicate solutions architecture to the client, third parties, and the team.
- Encompass strong listening and interpersonal skills, an ability to solve complex problems, a big picture mentality, and an aptitude to visualize the solution.
- Able to foster teamwork among the delivery team(s).
- Proficiency in hardware, software and/or operating systems environments.
- Ability to manage a team environment.
- Proven troubleshooting & problem solving ability
- Presentation and facilitation of executive level meetings, group presentations, and collaborative technical workshops.
WHY AHEAD
- Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
- We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
- We understand that you have a life outside of work. That’s why we offer paid time off, paid company holidays, and a great benefits program including maternity/paternity leave and much more!
