Director, Food Safety & Compliance

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact.

At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional trade offs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

What you will do

Build a strong compliance culture Company-wide. Focusing Jikgu business , guide the organization and establish policies, procedures, and controls to manage and mitigate compliance risks and to ensure compliance with all laws and regulations that apply to the relevant industry, business, and compliance domain, as well as professional standards, business practices, and internal standards.

Responsibilities

• Develop and maintain Policy & SOP for Food Safety Compliance covering mainly Jikgu product. These will be developed and maintained to test the compliance requirements including Product listing, SDP /labelling requirements, quality check, storage & transportation, product recall reporting and safe disposal related requirements for products across categories.
• Develop a risk-based plan to conduct audits related to Food Safety Compliance Audits covering mainly Jikgu product. These reviews are conducted through much communication with relevant departments and data access. Data on supplier performance, product returns, and customer complaints are reviewed to analyze potential risks to product safety.
  
  
• Develop a method to collect, retain, and assess applicable laws, regulations, and pertinent standards and conduct research, assessing impact, and communicating results, legislative or regulatory updates to business partners about these applicable laws and regulations.
  
  
• Expertise in country-specific regulation of jikgu products is required, and a special review of safety compliance/quality issues will be conducted to assess root causes and encourage relevant owners to modify them to prevent recurrence

Recruitment Process and Others:

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.
• https://privacy.coupang.com/ko/land/jobs/

Document Return Policy

• This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
• A job applicant, who has applied but not been finally selected for a position at Coupang(the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
• In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance are not met.