Company Introduction:
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Description:
The Director, Facility Design will deliver huge impact both on the customer experience and on performance of the Fulfilment Centre organization.
In this role you will be directly responsible for the process optimization and FC Design. You work on improvement projects aimed to streamlining activities, while driving performance and quality. You will be given a real opportunity to shape your organization with ideas that could be rolled out across the Coupang network.
This role requires a high-level of ownership over the end-to-end process, the ability to think outside of the box, willingness to disrupt the current processes to create a new one, the ability to design sustainable solutions and influence stakeholders, ensuring service excellence whilst continuously improving our processes. This position is based in Seoul, Korea.
Key responsibilities:
Essential qualifications:
At Coupang, we need leaders that are doers. As a leader in our Service Design Excellence function, you will demonstrate the ability to dive deep to understand and simplify complex processes and data without sacrificing crucial details, and you will adopt a company-wide perspective in developing strategies and recommendations, as well as implementing solutions. You will hate waste, working to identify opportunities for improvement; we need someone who can think big and innovate, while building and leading highly functional teams focused on execution excellence.
