At LearnUpon, we’re seeking a Director, Enterprise Customer Success to join our team in Salt Lake City or Philadelphia.
LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals — all through a single, powerful solution.
With offices in Dublin (our HQ), Belgrade, Philadelphia, Salt Lake City, and Sydney, we are a global team with diverse cultures, backgrounds, and experiences, all focused on putting our customers' experience at the heart of everything we do.
Our culture fosters an open, collaborative, and supportive environment where our accomplishments are celebrated and encouraged. We strive to live by our values, act like owners, lead with curiosity, and deliver quality for our customers. We're proud of our success, yet remain humble and hungry to achieve more.
LearnUpon's Customer Success team members understand the business results customers are seeking from their learning programs and ensure our platform and services support achieving them. The Director of Enterprise Customer Success will be a proven leader with a track record of leading high-performing customer success teams. They will have experience driving key CS outcomes (especially net revenue retention) in a results-oriented SaaS organization.
They will attract and retain great talent, build and exemplify a healthy culture, and develop and motivate team members: both individual contributor Customer Success Managers and managers/senior managers who lead teams of CSMs.
Our Enterprise Customer Success team is the "heartland" of our business, holding 40% of our logos and almost 55% of our ARR.
The Director, Enterprise Customer Success delivers strong net revenue retention from the Enterprise customer segment. To accomplish this mandate, they:
Don’t worry if you don’t tick every box in order to apply, we’re always happy to review applications and take all experience into consideration. We do our best to provide feedback where we can!
Applicants for the position can expect the following hiring process:
LearnUpon is an Equal Opportunities Employer.
We do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.
By applying for this job, you agree to LearnUpon's Privacy Policy. Find out more about our privacy policy here
Visit our Careers page to find out more about working for LearnUpon, and check us out on Instagram.