Saratoga Springs, United States

Full-Time

Reset your expectations of a health and wellness agency. From our inception, Fingerpaint has been driven by an unstoppable collective spirit of possibility. It’s that curiosity that’s at the heart of everything we do. From our legendary people-first culture to the hundreds of Fingerpainters who define us, we’ve reimagined what it means to be a healthcare and wellness advertising agency. Here, creativity happens naturally—we attract top talent and give them a space to grow and collaborate.

Objectives of this role:

At Fingerpaint, we define engagement strategy as the discipline responsible for crafting and coordinating strong, interconnected ecosystems of programs, tactics, and experiences that activate key audiences at pivotal moments in their journeys to effectively solve client and brand challenges and, ultimately, fuel agency growth and drive our customers’ businesses.

We are seeking a Director of Engagement Strategy to join our team. In this crucial role, you will help lead the development and execution of engagement strategies that drive measurable results for our clients in the healthcare industry.

The ideal candidates for this position will deeply embed themselves into the brand and focus on delivering the right message to the right audience across existing and innovative channels at the right time. This individual should possess the following qualities:

Dynamic storyteller: Able to identify the right narrative in the data and bring it to life through robust and innovative tactical programs that span different mediums.
Relentless ideator: Constantly seeking the latest innovative tools, technologies, and approaches to help brands excel. We prioritize unexpected approaches and focus on identifying the right technology and partners to build exceptional experiences. Brand planning at Fingerpaint is not a once-a-year activity.
Team connector: Thrives as the connection point between key internal cross-functional teams, coordinating efforts with various subject matter experts across creative, digital, social, analytics, and more. It also serves as a constant motivator for the team, driving excitement about new opportunities.
Client champion: On the front lines of client support, dedicated to building and maintaining strong client relationships that serve as a foundation for great work.

Duties and Responsibilities:

Lead the engagement planning and execution efforts across select brands, building journey-based ecosystems of connected experiences that bring the brand’s story to life for customers

Guide the internal and external brand teams, from concept to execution, on the development of key tactical programs

Partner with digital strategy and analytics to develop and execute robust measurement and optimization plans

Serve as a key member of brand core teams, driving stand-out client relationships and shaping internal team excellence

Horizon scan to identify emerging trends and technologies that can be leveraged internally and with clients

Actively participate in new business efforts, as necessary

Job Requirements:

7-10 years of healthcare marketing experience (pharmaceutical marketing agency experience strongly preferred), stretching across HCP and patient-focused businesses

Experience conceptualizing and executing core digital tactics (ex. IVAs, CRM campaigns, app development, etc.)

Strong interpersonal, communication, and presentation skills

Experience and success in developing and conducting cross-functional workshops

Deep proficiency in Microsoft Office and virtual whiteboard technology (Miro and/or Mural)

Passion for innovation and technology and how those things can impact the lives of patients and those who care for them

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Director, Engagement Strategy