Role Brief – Director, Delivery Partner, Data & AI will lead one large / multiple mid-size HealthCare & Life Sciences programs to deliver large scale, transformative data, Insights and AI programs.
Customer Centricity:
· Understand your client’s requirements and translate them into relevant solutions
· You will work towards becoming a trusted partner with your client by regularly engaging with them
· Drive execution and Delivery excellence
· Showcase Innovation and thought leadership
Technical / Domain Knowledge:
· Leverage your knowledge in HealthCare & Life Science domain to consult with clients and help in solutioning.
· Use your technical knowledge in Cloud Data Platform, Insights and Analytics and AI&ML to deliver world class solutions
· Invest time to continually upgrade you and your teams technical and functional skills.
Growth Mindset:
· Support Sales/Customer success teams with developing relevant POVs, Proposals to grow your account/business unit.
· Work closely with Data & AI data CoEs to build competitive solutions leveraging IP and project accelerators for strong Go to Market messaging.
· Drive growth by building relationship with client stakeholders
· Leverage alliance partnership to drive growth
· Execution and Delivery Excellence
· Leverage your business acumen to deliver all programs against the financial goals.
· With Engineering mindset, deliver the programs successfully.
· Builds and ensures self/team follow best practices, adhering to the processes and proactively identify and manage risks.
People Leadership & Collaboration:
· Responsible for building highly motivated and engaged teams.
· Sharing knowledge, advises, assists, empowers, mentors and provides feedback to others to encourage, motivate and inspire the development of individual competencies and long-term career growth.
Support the organization in acquiring top talent and creating an enjoyable work environment.
Key Responsibilities:
- Key KRA’s: Customer NPS, Delivery Excellence, Growth, Profitability & Building high performance team
- Own one large program / multiple mid-size HLS programs as Delivery Partner
- Drive GTM working closely with the Vertical teams and the CoE teams
- Building client relationship & drive growth
- Own the Delivery globally and ensure delivery excellence, customer NPS
- Work closely with client stakeholders, build relationship and drive customer success
- Own the Delivery Operations for the portfolio including Forecasting, Delivery Margin, SOW, SLA and other operational KPI’s for the portfolio
- Build high performance team, groom next level leaders
- Drive industry thought leadership in the Data & AI space
- Drive the presales and business development working closely with practice GTM, Solutions and CoE’s along with the Vertical Market team
- Collaborate and coordinate with multiple departments, stakeholders, partners, and external vendors
- Groom Engineering talent in the practice and drive superior engineering practices and standards in the organization
Required experience:
- 16 to 20 years leading experience in IT and very good experience in Data and AI Delivery
- 10 years of experience in Healthcare and Life Sciences industry domain
- Good understanding of the HLS domain and has the ability to drive industry use case-based solutions, collaborating on GTM for HLS domain for the Data Analytics offerings
- Preferred domain experience Healthcare, Pharma, Medical Devices
- Good technical background and ability to understand technical nuances background of data engineering and BI technologies
- Proven history of Technical and Delivery exposure, experience with Cloud Platforms (Azure / AWS / Snowflake / GCP)
- Strong Project and Program Management capabilities
- Strong Delivery Management experience, building teams, managing the P&L, driving growth for the portfolio
- Good experience in Agile ways of working and driving delivery excellence
- Good experience in building and managing relationship with senior client stakeholders
- Strong people management experience talent development, coaching, career management, people engagement and someone who is a People Leader
- Proven track record working across large cross functional teams in a matrixed environment
