Director, Data Solutions

The Client Services Data & AI team strives to create an open, trusting data culture where the cost of curiosity – the number of steps, amount of time, and complexity of effort needed to use operational data to derive insights – is as low as possible.  We govern Client Services’ operational data and metrics, create easily usable dashboards and data sources, build AI and ML models, and analyze data to share insights.

We are a part of the Client Services Global Business Operations function and work with all levels of stakeholders, from the C-Suite to customer-facing colleagues who rely on our assets to incorporate data into their daily responsibilities.

The Director of Data Solutions will lead a team responsible for ensuring our data capabilities meet internal clients’ requirements, are easily accessible, and adhere to internal governance standards intended to make Client Services’ data easier to use, more stable, and more secure for our internal customers.  This role is focused on maximizing the value of Client Services’ data investments.  The team is responsible for the policies, processes, and tools that will allow business and data experts across Client Services to use data better.

Responsibilities

• Lead and develop a team of solution managers, governance analysts, and user success professionals within the Client Services (CS) Data & AI team
• Utilize Agile practices to create and maintain a BI Governance program for Client Services including, but not limited to:

  • Measuring and monitoring usage of our tools and assets

  • Certifying a Single Version of the Truth for CS-wide metrics

  • Enhancing the performance, usability, and security of our platforms

  • Identifying business-user created BI content that is a candidate for expansion

• Design and lead our Agile Solution Management practice, which focuses on delivering viable large-scale solutions to our internal customers
• Ensure users from across Client Services can easily access, understand, and use appropriate data
• Act as a Data Steward and liaison to the Chief Data Office, ensuring a seamless integration between Visa’s enterprise-wide capabilities and Client Services’ last-mile BI solutions
• Partner with our Engineering team to ensure all data assets meet our standards for certification and ease of use
• Maintain the team’s Tableau Server platform in a manner that is easy to navigate and use while maintaining appropriate levels of security
• Serve as a domain expert, providing mentorship which helps team members grow their skills and careers in data
• Communicate openly with stakeholders to ensure your deliverables meet business needs
• Be a thought leader who grows the data culture of Visa’s Client Services function

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Bachelor’s or advanced degree in a STEM field
• Robust understanding of corporate data applications such as CRM (e.g., MSFT Dynamics, Salesforce), BI platforms (e.g., Tableau, QlikView, PowerBI), and basic engineering and coding for small and big data (e.g., SQL, Hive, Spark)
• Demonstrated experience managing BI platforms such as Tableau Server
• Superior analytical, data visualization, and problem-solving skills
• Excellent written, oral, and presentation skills, including the ability to synthesize complex and technical information into clear recommendations and courses of actions
• Visa experience or knowledge of payments or client service industries is desirable
• Enjoys asking the next question and searching for deeper knowledge about everything
• A team player and collaborator, works well with a diverse group of individuals in a matrixed environment

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 150,400.00 to 218,050.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.