At Nuna, our mission is to make high-quality healthcare affordable and accessible for everyone. We are dedicated to tackling one of our nation’s biggest problems with ingenuity, creativity, and a keen moral compass.
Nuna is committed to simple principles: a rigorous understanding of data, modern technology, and most importantly, compassion and care for our fellow human. We want to know what really works, what doesn't—and why.
At Nuna, our mission is to make high-quality healthcare affordable and accessible for everyone. We achieve this by building software products that empower healthcare payers and providers to measure and improve their cost and quality outcomes. With a foundation rooted in compassion and driven by data, we're committed to transforming the healthcare system through value-based care. Founded on the principle of being a "big sister" in the healthcare industry, our origins are deeply personal and motivated by a desire to help those facing the hardships of healthcare navigate the system more effectively. Today, Nuna stands as a beacon of innovation, providing a patient-facing service that changes outcomes by partnering with their physician and rewarding their healthy habits.
As the Customer Support Lead, you will help design and build a Support team for our Nuna App. The Nuna App combines multiple behavioral strategies to encourage patients to make daily behavioral changes that evolve into lasting habits, which create better long term health for them. You will be responsible for ensuring that patient and clinician questions and issues are responded to and resolved quickly and successfully. You will work with a team of highly driven professionals dedicated to a delightful customer experience with Nuna’s products. As the day-to-day interface to customers, you will create and deliver customer interactions that foster customer success and loyalty.
Required Qualifications
Preferred Qualifications
We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The expected salary range for this position is $169,000 to $220,000. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, and skillset.
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Nuna is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics and/or veteran status.
