Director, Customer Success Field Enablement

The Basics:

Tanium is seeking an experienced professional with a passion for learning and coaching to lead our enablement efforts for our Customer Success organization. In this role, the candidate will be responsible for the overall strategy and execution of both onboarding and continuous learning needs for Tanium’s Customer Success Engineers and Customer Success Managers. This position will report directly to the VP of Enablement. This position is designed for someone eager to apply their expertise in a world- class Global Enablement organization!  

What you’ll do:

• Consult with Customer Success Leadership and HR Business partners enablement to assess and analyze the learning needs of team members based on current and future strategic plans  
• Act as an advisor to the customer success leaders with regards to best practices, processes and tools as we continue to build out a world class organization   
• Develop and execute an overall role-based strategic learning plan   
• Onboard new team members and continue to refine both the process and content  
• Develop specific plans to fill any identified competency gaps  
• Leverage domain expertise to be a trusted advisor to both the field and leadership
• Track and report on performance metrics
• Partner with the Leadership and Professional Enablement team to ensure the first-line leaders have the knowledge and skills necessary to coach their team members to success
• Contribute to overall internal practice development activities   
• Conduct continuous feedback cycles to ensure programs maintain their stated impact and relevancy  
• Collaborate closely with other members of the Global Enablement team to leverage best practices and programs, executed on a global scale  
• Ensure collaboration among cross-functional teams 

We’re looking for someone with:

• BA/BS or equivalent experience  
• 8-10+ Years in a Customer Success Management role, preferably for a SaaS organization 
• Proven track record of building a Customer Success organization from inception to success.  
• Passion for learning, development, and coaching  
• A proven ability to deliver both strategic and tactical results from inception to completion.   
• Demonstrated domain expertise with a proven track record in Customer Success  
• Ability to understand the unique needs of a customer across segmented markets  
• Demonstrated ability to establish and manage project priorities and timelines to achieve results  
• Strong written and verbal communication/presentation skills. You have a keen eye for detail  
• Demonstrated ability to work with and influence resources at various levels of the company and in all areas of the organization.   
• Ability to initiate, prioritize, and stay organized in a dynamic work environment   
• Define and track the right metrics for success   
• Innovative, high energy, entrepreneurial self-starter who has experience taking initiative and owning end to end deliverables in a fast-paced environment   
• Ability to be collaborative and bring projects to life   

About Tanium 

Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty™, visit www.tanium.com and follow us on LinkedIn and X. 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

What you’ll get

The annual base salary range for this full-time position is $105,000 to $310,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. 

In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.

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