Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.
As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. We are now leading the way in using Large Language Models (LLMs) to transform customer service- again.
If you're excited by AI, ChatGPT, LLMs and want to make an impact with other great technologists and strong go-to-market leaders, then look no further. We've grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.
We are on the hunt for a customer-obsessed Director of Corporate Marketing, focused on elevating brand awareness and trust within our target market. You will do this by expanding our customer marketing capabilities, crafting and leading our content strategy and executing brand marketing campaigns. This role is crafted for a creative powerhouse who is passionate about building a brand narrative that not only resonates and engages but also inspires trust and loyalty.
What You'll Do
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Lead a World-Class Team: Develop, coach, and mentor a team of A-player content marketing, design, and customer marketing professionals, inspiring them to produce exceptional work that distinctly sets our brand apart in the marketplace
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Refine our Corporate Narrative: Leverage market feedback to build on Replicant’s strong brand foundation and define a brand story that builds trust
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Develop a Customer-Centric Content Strategy: Create and implement a content strategy that cuts through the noise with innovative, insightful, content assets that bring customer outcomes to life
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Scale Our Customer Marketing Function: Take charge of our customer marketing efforts, developing a holistic program that engages the right customers at the right time to ensure we have the references and testimonials needed to support our GTM across key industries and use cases
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Build a Modern Corporate Communications Function: Craft and execute a modern PR and executive platform strategy designed to build awareness and trust with key influencers who can amplify our message
What You'll Bring
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An extremely high bar for quality: You have a meticulous eye for detail, and understand the importance of developing differentiated, polished content that sets us apart
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Customer obsession: You love working closely with customers, and partnering with them to tell the best possible version of their story in the market
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Excellence at cross-functional collaboration: You thrive when partnering with others, and can orchestrate efforts across design, content, demand gen, product marketing, customer success, and sales teams to optimize the quality and quantity of what our team produces
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Willingness to break the mold: You recognize that we are in a unique market moment as a leader in AI that plays in a crowded market, and understand the importance of defining new strategies and tactics from first principles to dramatically increase market awareness and trust
For all full-time employees, we offer:
🏠 Remote working environment that respects time zone differences
💸 Highly competitive salaries, equity, and for US Employees, a 401(k) plan
🏥 Top of the line healthcare (medical, vision, and dental)
🏋️ Health and Wellness Perk
🖥️ Equipment Stipend
🌴 Flexible vacation policy
✈️ Amazing team trips & offsites where you can find our CEO baking bread for the team
🌺 Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years
Our Values
Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.
Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.
Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.
Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.
Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [email protected] and we’ll work to meet your needs.
