Director, Continuous Improvement

Find Your Career With LiftOne

We’re a family-owned company under our third generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed.

LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country’s supply chain and enabling critical goods to be delivered to homes and businesses. We’re a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last.

We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees.

Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company. Learn more about what it means to become a team member with LiftOne.

Summary

As the Director, Continuous Improvement, you will report to the Vice President, Operations. You’ll partner with business leaders, our OEM partners, and other key stakeholders to design, develop and deploy strategies and tactics to address critical organizational and operational needs across LiftOne. You will be responsible for leading LiftOne’s business transformation plan which utilizes Lean tools, as well as enhanced data and embedded equipment technologies, and is a key element of our strategy for improvement and growth.

Essential Functions

• Provide leadership, strategy, and guidance for LiftOne’s lean transformation program as well as our process to more effectively leverage technology and data to solve our internal and external customers’ biggest pain points
• Own and drive the LiftOne playbook including implementation of standard work, layered audits, process optimization, data analysis, kaizen bursts, daily performance huddles, and value stream mapping
• Drive the process for identifying, aggregating, and deploying best practices and improvement ideas across all levels of LiftOne’s branch network; help build KPIs to track success
• Drive the development, improvement, and modernization of the LiftOne Operating System
• Support the design, implementation, and change management of LiftOne’s digital transformation
• Coach and mentor a team of continuous improvement specialists to build a key talent pipeline into the organization
• Identify and prioritize continuous improvement projects and work with cross functional leaders to staff appropriately to drive impact across the business
• Serve as a bridge between sales and operations teams for major fleet level customers to help improve our customers experiences and drive cost savings
• Direct the training of all company employees in Lean principles and help them understand that in continuous improvement, as you approach the answers, more questions will arise.
• Work to create a Lean culture and build root cause problem solving capabilities throughout the company in a manner that the team embraces and understands. The key is to have our group realize that CI helps them do their jobs more effectively and easier.
• Develop a communication and management cadence that will promote CI/Lean/Data successes
• Be a thought partner to service leaders in achieving customer experience goals and annual sales/profitability targets
• Other duties as assigned.

Supervisory Responsibilities

This job has supervisory responsibilities. The Director of Continuous Improvement will be a manager of managers, helping build teams of continuous improvement specialists to support all functional teams of the business.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• Bachelor's degree in engineering or math preferred with a focus on analytics or industrial engineering.
• Seven-plus years of experience in teaching Lean and implementation of CI/Lean methodologies with a demonstrated success in building a continuous improvement culture and driving business impact.
• Excellent project management skills are necessary as we begin this journey. PMP certification a plus.
• Required Lean Knowledge: DMAIC; Standard Work; Kanban / Pull Systems; TPM; Kaizen; Problem Solving; 5S; Value Stream Mapping; Continuous Flow / Cell Design; Daily Huddles; Lean Management Systems
• Must demonstrate leadership skills and ability to influence and motivate others.
• Can effectively present technical information to groups verbally and through written reports
• Must enjoy working in a fast-paced environment, bias for action, a passion for excellence and an ability to influence all levels of the organization.
• Demonstrated experience with equipment within a service focused operation is preferred
• Travel: 20% to LiftOne branches throughout Southeast

Computer Skills

Strong Microsoft Office (Word, Excel, Outlook and PowerPoint) 

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

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