Director, Consumer Products

PURPOSE

This role is within the North Africa Levant and Pakistan (NALP) Products & Solutions team, whose purpose will be to work with Product, Business Development, and other functions to develop and support clients across Egypt, Sudan and Libya and other NALP markets. Responsibility will include supporting the products and country strategies promoting all products and solutions in the region. With a key focus on premiumization, customer domestic and cross border spends, increase market share, drive VAS growth and initiate & support new product & solutions launch and participate in cross-functional projects.

JOB DESCRIPTION

Key roles and responsibilities for the role span products and solutions, Value-added Services and new payment flows.

• Be the go-to person for all Product specific requirements across Egypt, Sudan and Libya. Develop country level strategy, Product decks, Data reports, and dashboards, either available or personally developed if need be. Help monitoring targets and goals, working closely with cross-functional teams. Help with projection of key product KPIs for the market.
• Customize and localize the wealth of available information, in terms of presentations and case studies, making them readily available for the clients. Help localizing the globally developed Playsets in a way they can be readily presented to clients.
• Represent Visa Products to the clients by providing a point of contact to them, with permanent high-quality support on the Visa products, rules and policies
• Identify investment and partnership opportunities with external parties in the ecosystem in order to enhance Visa’s capabilities and value to issuers.
• The individual will be responsible for developing adequate tools and processes to manage long-tail clients across Egypt, Sudan and Libya including trainings and client workshops.
• Collaborate closely with the Sales organization and other functions in order to deliver Visa 360 approach
• Participate in cross-functional projects, especially around innovation, benefits, loyalty, user experience and channels. Collaborate with the marketing and other product teams in NALP, GCC and CEMEA.

A significant element of this role will be the ability to generate thought leadership around consumer products, and requires you to work closely with markets, key issuers and global clients to drive acquisition, profitable usage, payment volume and revenue. This includes, but is not limited to, development of consumer segmentation strategies, customer value proposition, portfolio optimization, upgrades, performance tracking, channel diversification, driving greater cross-border and e-commerce volume.

Decision Making & Complexity

• Impacts implementation of strategy and financial results for Debit, Credit and Consumer products,and are guided by functional objectives

• Develops project plans to track implementation & measure success.

• Operates with limited guidance in complex environments & matrix structure.

• Works independently with limited guidance

• Role is based in Egypt and may require travel to UAE and within NALP countries.

• Develop and manage tools and engagement model for NALP countries.

Reporting Relationships & Interactions

This role is based in Egypt and will report to the Product Solutions Delivery lead for NALP, based in Dubai.

This role will also work very closely with the Country Manager, Business Development Team, the Marketing team and the other cross-functional teams within Visa.

The successful candidate will be expected to interact effectively with all levels of Visa management and Client management and other functions. This position will involve constant interaction and communication with Clients and key Visa stakeholders.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Professional
• 10 to 15 year’s experience in consumer retail products, preferably with good understanding of credit, debit revenue drivers, portfolio management basics, customer segmentation and product development and digital solutions
• Comfortable interacting with and presenting to senior management of clients and at Visa
• Ability to travel within Egypt and across North Africa Levant and
Pakistan

Qualifications
• Proficient in Excel, PowerPoint and Presentation skills
• Solid interpersonal skills, experience in working in cross functional teams.
• Exceptional communications skills
• Development and preparation of executive level briefs and presentations
• Self-directed and motivated
• Able to work with minimum management oversight.
• Issues management

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.