Director, Commercial Credit, CMHC

The core parts of your role would be to:

• Provide support, guidance and ongoing training to department managers and staff, identifying their specific needs and devising plans to ensure all staff are adequately trained.
• Ensure compliance with the company’s established policies and procedures.
• Adjudicate CMHC-insured credit facilities (i.e. new deals, mortgage renewals, assumptions, and annual reviews) ensuring the request falls within the Company’s lending and regulatory requirements and is in compliance with the Company’s delegated authority limits.
• Develop, implement, and maintain production and service metrics to measure and support best-in-class turnaround times on completion of underwriting tasks with a goal of exceeding customer service, accountability, and transparency targets.
• Continuously identify and implement improvements to processes to increase department efficiencies, improve customer service levels, and ensure ongoing compliance with risk and regulatory requirements.
• Communicate and co-operate with internal and external parties providing optimum service to maintain long standing relationships.
• Oversee ongoing, timely completion of regular reporting for senior levels of management, including but not limited to: Commercial Dashboard, exception to policy tracking, KPI/KRI reporting, and securitization reporting.
• Provide overflow support to CFG Underwriting by way of taking on new business underwriting assignments.
• Assist with department projects or company initiatives, where needed.

Let's Talk About You!

• Post-secondary education (diploma/degree) in business or finance, MBA/CFA preferred.
• Have a minimum of 10 years multi family-insured/commercial mortgage experience with a minimum of 3-5 years of management experience.
• Highly developed verbal and written communication skills with the ability to communicate to Senior Management, Partners, and Borrowers in a clear, concise, and professional manner.
• Proven ability to inspire a team to work toward a set of goals and objectives.
• Advanced technical knowledge of commercial lending, financial statement analysis and factors affecting the Canadian commercial lending environment.
• Possess a detailed understanding of macro factors affecting the CMHC-insured multi-family lending environment with an ability to understand, anticipate and react accordingly, to changing factors.
• Detail-oriented individual who possesses a high level of integrity.
• Demonstrated service excellence within their field.
• In-depth knowledge of AML/ATF regulations and Corporate/Legal documentation for commercial real estate in multiple jurisdictions across Canada
• Proven ability to thrive in a constantly changing environment and to perform well in a high volume, high intensity environment.
• Effective analytical and problem-solving skills.
• Strong organizational and time management skills
• Ability to handle multiple competing priorities.
• Proficient in MS Office

Job Complexities / Thinking Challenges

• The position requires the incumbent to be a self-starter with the ability to prioritize workflow and allocate resources effectively. The incumbent shall possess strong cognitive skills and professional judgement to properly assess and mitigate risk. The commercial real estate lending industry is subject to the forces of various external factors. The incumbent should be able to understand these factors, anticipate the impact to the business/industry of changes in these factors, and adjust the underwriting approach, accordingly. The individual should also have the ability to coach/motivate employees to consistently develop and achieve aggressive departmental targets.
• The incumbent will be working in a fast-paced environment where accuracy and speed of execution are critical to our goal of providing a superior customer experience. Accordingly, the incumbent will need to ensure that stated timelines are being adhered to while regularly reviewing deal pipelines to ensure that high priority deliverables are being addressed. The volume of CMHC transactions combined with tight turnaround times often results in the need to make decisions with limited and/or incomplete information.
• The CMHC team is generally comprised of young professionals. As such, the incumbent will be heavily relied upon to ensure that appropriate training programs are in place and to coach the team in dealing with ambiguity and understanding when it is appropriate/required to escalate matters to senior management.
• The incumbent is required to follow corporate policies, procedures, and regulatory requirements in order to properly review files and rationalize the recommendations or decisions made. In addition to exercising professional judgement, strong problem-solving skills with respect to AML/ATF risk and related documentation are required as the incumbent will be responsible for preparing and recommending risk mitigation actions to the Business Unit Compliance Officer and/or the Compliance Department.