Figure is an AI Robotics company developing a general purpose humanoid. Our humanoid robot, Figure 02, is designed for commercial tasks and the home. We are based in Sunnyvale, CA and require 5 days/week in-office collaboration. It’s time to build.This role will require some travel to customer sites in the U.S.
The Director of Commercial Accounts will be responsible for commercial sales and account management. Figure’s current commercial strategy is to take very few customers and grow sales into these customers (rather than taking many customers, with few sales per customer). Therefore, the Director of Commercial Accounts must have a deep relationship with and understanding of Figure’s few customers to always ensure success with those Customers and grow sales over time.
Responsibilities:
- Responsible for all commercial sales and account management
- Includes deep relationship building with Figure’s customers
- Ensuring customer satisfaction at all times
- Understanding customer needs
- Owning all communication with customer
- Achieving sales quotas
- Responsible for winning new customers and growing sales into existing customers
- Must understand highly technical robot development and deployment process and communicate this effectively to customer
- Includes bi-weekly formal updates to customers about their respective programs
- Must be able to negotiate technical, legal, and business terms with customers on a regular basis
- Occasional travel to customer site
Requirements:
- 10+ years in sales or account management roles
- Great communicator
- Ability to understand and communicate details of highly technical robotic program to customer
- Understands client management
- Must have presentation skills
- Ability to negotiate and be persuasive
Bonus Qualifications:
- Experience with legal contracts
- Experience with technical negotiation
- Engineering or robotics background
