Director, Clinical Education- Patient Services

Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease.  A Japan-based company, our goal is to make people smile by delivering breakthroughs where no adequate treatments currently exist, working from drug discovery to product development and commercialization. In North America, we are headquartered in Princeton, NJ, with offices in California, Massachusetts, and Ontario.

Summary of Job

 The Director will drive team business objectives and plans, enable field excellence, and empower appropriate cross-collaborative relationships. In addition, the Director, Clinical Education will be responsible for establishing processes to monitor the performance of the CE team direct reports as well as potential vendors and partners to support the development and execution of the CE capability.  They will be expected to support overall Patient Services strategy, policy and guidance development, marketing, and technology enhancements acting as a subject matter expert in Clinical Education and strong background in Patient Services. Strong working knowledge of industry trends and requirements is necessary. This is a cross functional role and will collaborate with other functions to understand patient and customer needs and implement activities that align with Company strategy and comply with current regulatory and healthcare compliance guidelines.

Essential Functions

• Provide company approved education on disease state and on-label product and treatment education to patients, families, patient organizations, and community groups, ensuring safe and effective use of KKUS products
• Deliver company approved, on label unbranded and branded presentations to HCPs to educate on disease state and KKUS product(s)
• Collaborate with other functions within the organization to understand patient and customer needs and identify, develop and implement educational activities that align with Company strategy and comply with current regulatory and healthcare compliance guidelines
• In collaboration with key team members, establish program metrics, key performance indicators, performance measurements,
• Participate in PRC (Medical/Legal/Regulatory) review process as Clinical Education subject matter expert
• Collaborate with the training and operations verticals to  develop and maintain all Clinical Education Program SOPs, Workflows, Communication Guides/Templates, Training and Reports
• Mentor new and existing Clinical Educators, by providing orientation, education, and training on new and existing education programs, tools, and services and their applications.  Responsible for performance, development of internal Clinical Education team members in alignment with company goals and strategy and provide oversight of all activities in accordance with company policies, applicable laws and regulations and healthcare compliance guidelines.  Manage team performance against company SOPs and KPIs
• Serve as liaison between the Clinical Educator Team and other functions within the organization to ensure appropriate open communication of company information
• Continuously evaluate platforms, processes, and data and implement improvements as needed
• Work with internal and external Patient Services partners (Hub, SPs, etc.) to ensure seamless patient experience on necessary customer touch-points
• Maintain disease state understanding through continuing medical education by attending conferences and other educational opportunities
• Develop and maintain KKUS product expertise and understanding

Education

• Bachelor of Science in Nursing (BSN) degree or bachelor’s degree in the health care field; advanced degree preferred (MSN, NP, PA)

Experience

• 8+ yrs. of pharmaceutical or biotech industry experience, preferred
• Minimum 3 to 5 years of experience in the clinical setting, healthcare education, and/or medical industry
• Rare disease experience preferred, metabolic bone disease experience preferred, along with expertise in community outreach work
• Expert knowledge of Clinical Nurse Education Solutions, including field CNE, and patient support program strategy, operational processes, technology, and data
• Sufficiently experienced in team leadership and vendor management skills; can persuade and influence others; manage conflicts appropriatel
• Home infusion and/or Infusion Center experience or knowledge
• Demonstrated ability to develop deep, effective working rapport to foster collaboration, and consultative relationships with healthcare professionals, patients, and caregivers, as well as internal matrix team
• Demonstrated ability to develop effective collaborative working relationships within cross-functional teams
• Analytical and problem-solving capability, along with the ability to work independently
• Excellent English oral and written communication and presentation skills.
• Superior organizational and time management skills
• Desire to innovate and work in a fast-paced, energetic environment
• Ability to travel up to 75%     

Technical Skills

• Proficient in MS Office Suite.

Non-Technical Skills

• Demonstrated ability to organize, prioritize, meet deadlines, make decisions, and change course of action quickly. Strong interpersonal and communication skills. Strong work ethic is required. Detail oriented and excellent follow through. Has the ability to flex and deal with ambiguity in a dynamic, fast-paced, high growth environment. Has a passion for personal learning and development to be able to grow with the company. Cultural sensitivity and ability to develop consensus within a multinational organization

Travel

Requires up to 75% domestic and international travel

KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions

It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law.

When you apply to a job on this site, the personal data contained in your application will be collected and stored by Kyowa Kirin, Inc. (“Controller”), which is located at 510 Carnegie Center, Suite 6, Princeton, NJ 08540 USA and can be contacted by emailing [email protected]. Controller’s data protection officer can be contacted at [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of General Data Protection Regulation (EU) 2016/679 (“GDPR”) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. 

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. The transfer will be made using appropriate additional safeguards under the standard contractual clauses approved by regulators for transfers of personal data outside the European Union.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, if you are located in the European Union, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability, and to lodge a complaint with an EU supervisory authority. If you have any questions about our use of your data, you may contact us by email at [email protected].

Recruitment & Staffing Agencies

Kyowa Kirin does not accept agency resumes unless contacted directly by internal Kyowa Kirin Talent Acquisition. Please do not forward resumes to Kyowa Kirin employees or any other company location; Kyowa Kirin is not responsible for any fees related to unsolicited resumes. 

Kyowa Kirin provides a comprehensive compensation and benefits package which includes:

• Medical, Dental & Vision Insurance, Basic and Voluntary Life and AD&D Insurance, Short- and Long-Term Disability Insurance, Flexible Spending Accounts, and Health Savings Account, Business Travel Insurance, Employee Assistance Programs
• Pet Insurance
• Retirement Savings 401k with company match and annual discretionary profit sharing
• Well-Being and Work-Life Programs Including Gympass, Nutrition Counseling, , Volunteer Time Off, Flexible Work Arrangements, Parental Leave, Adoption Assistance, and TouchCare Insurance & Billing Support
• Generous Paid Time Off, Sick Time, & Paid Holidays
• Perks and Discounts with Tickets at Work and LifeMart
• Reward & Recognition Programs
• Career Development and Training 

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