Director, Client Partner

WELCOME to Aetion! We are one of the country’s leading science-driven technology companies using real-world evidence to provide innovative healthcare solutions. Our Aetion Evidence Platform is used to evaluate the safety, effectiveness and value of medications, delivering better outcomes to patients, medical professionals, and clients. We’ve partnered with top biopharma companies and are backed by leading venture capital firms to help increase our medical research and expand our product line.

Aetion and Aetion’s leadership are recipients of several prestigious awards: 

• Built In Boston, Built In New York, & Built In Los Angeles 2023 Best Places to Work
• Parity.org’s 2022 Best Companies for Women to Advance
• NYC Health Business Leaders’ 2022 Digital Health 100
• CB Insights’ 2022 Digital Health 150

Come join us! 

PERKS of being an A-Teamer: 

• Unlimited PTO 
• 401(k) with 4% employer match
• 16 weeks of fully paid parental leave 
• Daily in-office lunch stipend (and a fully stocked kitchen)  
• Sabbatical opportunity after five years of employment 
• Commitment to professional development opportunities 
• Employee-led initiatives including annual company-wide innovation day & DEI resource groups 
• Comprehensive medical, dental, and vision coverage w/ multiple plan options including an HSA plan with annual Aetion contributions
• Free membership to OneMedical 
• Peer & company recognition programs
• Monthly educational lunch & learns

DESCRIPTION: 

As a Director, Client Partner you will act as a consultative sales professional to grow new business within assigned accounts. You will serve as their strategic business partner, responsible for developing and expanding new business opportunities for current and prospective customers. You will lead and coordinate all Aetion client business development interactions for the team. You will partner with cross-functional colleagues at Aetion to drive solution development to meet complex client business issues. 

RESPONSIBILITIES: 

• Develop and deliver insightful, value-added strategies and solutions that address complex client issues.
• Create and elevate new business opportunities through the identification of value-added follow-on work and identify new revenue opportunities with existing and new client organizations.
• Actively prospect within specified potential new and/or existing customers/accounts.
• Cultivate strong, long-term relationships with key decision-makers within accounts and develop deep knowledge of the customer organization.
• Work with cross-functional support teams to prepare and lead client interactions and sales presentations. Educate team participants in customer culture, operational needs/methods and techniques needed to close the sale.
• Manage and assist in the preparation of RFI/RFP responses.
• Utilize SFDC and other tools to maintain business development and sales activities and track progress.
• Support sales by attending trade shows and industry conferences.
• Client Relationship Management - principal owner of client engagements to the medical affairs, real-world evidence, brand and commercial functions, and clinical development.
• Build and integrate on an annual account plan for key clients to drive internal alignment and revenue growth.

Senior Level Solution Selling - Proven ability to build relationships, identify client pain points, and develop custom solutions at the CEO/CMO/SVP level (ideally providing comprehensive and authoritative knowledge in RWE/brand/commercial services solutions demonstrated through speaking, writing, and general eminence).

Communications/Executive Presence - Expresses ideas in a clear and concise manner; tailors message to target audience with the gravitas to build relationships to sell software and services.

Industry Trends - Maintains a constant focus on industry, client and competitive trends in the life sciences industry. Applies this knowledge to both active client engagements and business/client development activities.

Cooperative Teamwork - Builds supportive relationships within a team, based on trust and respect. Requires listening to others, adapting to different work styles and focuses on shared goals. Willing to challenge others and accepts challenges as a way of getting the best results for the team.

Customer Focus - Develops strong, lasting relationships with clients. Possesses desire to understand and satisfy customers’ needs and exceed expectations whenever possible. 

Decision-Making - Makes clear and appropriate decisions. Performs with incomplete or ambiguous information, and while under time pressure. Resilience in making unpopular decisions when necessary and taking responsibility for outcomes and impacts of those decisions.

Influencing - Balances the need to shape outcomes in short term while maintaining successful long-term relationships. Knows how to motivate and inspire to achieve a common goal and demonstrates key strategic negotiation tactics. Uses personal and professional contacts to influence people across teams or organizations.

Innovation - Turns creative ideas into original solutions. Produces new or different approaches in current situations and enables creativity in others. Involved in generating ideas and seeing them through to implementation.

Strategic Vision - Creates a clear view of the future of the business. Considers the long-term goals of the organization and defines the strategy to achieve this. Takes into account the current environment in which the business operates and anticipates future changes or challenges for the organization.

QUALIFICATIONS: 

• Bachelor's degree (or equivalent).
• A strong track record for achieving or exceeding sales targets.
• At least 6 years of professional experience in enterprise selling or consulting in the pharmaceutical and healthcare industry with evidence of career progression.
• Demonstrable experience in and commitment to the life sciences and/or healthcare industries.
• A willingness and ability to travel to client locations.

Aetion is an Equal Opportunity Employer. Aetion is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disabled status or, genetic information.