Director, Business Systems (CRM)

The Basics

The Director of Business Systems (CRM) here at Tanium reports to the Senior Director of Business Systems and is accountable for the team which owns strategy, development, implementation, and maintenance for most technology systems associated with Sales and Marketing for Tanium. This ecosystem includes Salesforce (Sales Cloud and Service Cloud), CPQ, Salesforce Community, Marketo, multiple Lead management tools and much more.

This role will work closely with stakeholders in Sales, Marketing, and related business units to develop and deploy new features and capabilities which support, enhance and enable our go-to-market teams. More than that, this role will be expected to partner with the business teams to build and implement a vision for these technologies going forward.

What you'll do

• Develop a vision for Sales & Marketing technology within Tanium – and make it happen
• Manage a team of architects, engineers, and analysts responsible for the evolution and maintenance of Tanium’s Sales and Marketing technologies
• Manage a team that is distributed across multiple locations and time zones
• Manage the support team and measure support metrics to improve throughput and quality
• Collaborate closely with stakeholders across the company, align and prioritize a multitude of business needs within a consolidated strategy
• Consult on the implications of new systems, integrations, and changes to existing technologies
• Refine and improve ongoing development, break-fix and implementation work using Agile methodologies
• Define, mature, and enforce governance processes and technology controls
• Work closely with the teams to ensure thorough and effective QA on projects
• Monitor, measure and report on the health and effectiveness of Tanium’s Sales and Marketing technologies
• Chair the Sales Systems steering committee
• Maintain and develop relationships with executive leadership across Tanium to enhance strategy alignment and awareness of new and existing capabilities

We’re looking for someone with

• Bachelor’s degree in computer science, information technology or related field or equivalent experience
• 10+ years of IT leadership experience. You know how to run a team of architects, administrators, engineers and analysts, assess performance, and cultivate talent.
• 5+ years of experience with Salesforce development. Deep understanding of Salesforce architecture, functionality, integrations, and development processes. This is a hands-on role that requires hands-on proficiency with Salesforce.
• 3+ years of experience with peripheral Sales Cloud, Service Cloud, Communities and Marketing tools (CPQ, Marketo, etc).
• Strong knowledge of integration systems (Salesforce, Workato, API’s etc).
• Experience with DevOps tools like Gearset, GitHub.
• Strong experience working with Agile and Scrum and will require the ability lead the Agile team and manage the backlog.
• Good understanding of enterprise business applications (ERP, HRIS) is a plus.
• Phenomenal verbal and written communication skills, success in this role will in large part be driven by your ability to connect with stakeholders and drive consensus.

About Tanium 

Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its converged endpoint management (XEM) platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty™, visit www.tanium.com and follow us on LinkedIn and X. 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

What you’ll get 

The annual base salary range for this full-time position is $140,000 to $425,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.

In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.

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