In this position, you will,
- Actively prospect and leverage potential new business opportunities within specified Customer/Accounts.
- Cultivate strong, long-term relationships with key decision-makers within the Account and develop deep knowledge of the Customer/Account organization.
- Analyze potential opportunities and develop detailed business plans and sales strategies for each Customer/Account.
- Identify and respond to Customer/Account needs in order to define potential PSI opportunities. Ensure appropriate strategy/solution is proposed to Customer/Account.
- Work with Operations to identify sales team and prepare presentation. Educate team participants in Customer/Account culture, operational needs/methods and sales techniques needed to close the sale.
- Lead the entire sales process, including identifying the appropriate team for pitch and preparing and leading the sales presentation.
- Coordinate with the Proposal Development Group to develop proposal and Operations to finalize strategy and pricing.
- Handle follow-up related to the sales and facilitate completion of contractual documents.
- Ensure appropriate hand-off to project team by transferring knowledge on Customer/Account needs and expectations.
- Share Customer/Account strategies and sales plans with Project Directors/Managers.
- Coordinate with Project Managers/Directors and Operations to escalate and quickly address Customer/Account issues/concerns.
- Seek input from Project Managers/Directors to proactively address Change in Scope, new opportunities or customer dissatisfaction.
- Work with Project Manager/Director and Operations to ensure Changes in Scope (CIS’s) are appropriately negotiated with the Customer/Account.
- Maintain high visibility within Customer/Account organization.
- Monitor Customer satisfaction through regular formal and informal surveys.
- Coordinate with Project Managers/Directors to ensure Customer/Account needs are being met and address concerns/issues in a timely manner.
- Review proposals and analyzes requests for proposals and protocols.
- Attend industry events, set up meetings at events, and perform follow-up with potential clients.
- Act as a liaison between Bay Area clients and Operations on an as needed basis.
Salary Range: $100K - $500K
- University degree in health sciences or an equivalent combination of education, training & experience.
- Demonstrable competency in sales or business development preferably for a Contract Research Organization or company providing services to the healthcare industry.
- 3 - 5 years of business development experience in the CRO sales arena.
- Working proficiency with Salesforce.
- Strong communication, collaboration, problem solving, and time management skills.
- Capable and willing to travel.
All your information will be kept confidential according to EEO guidelines.
