Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on
Life at Coupa blog and hear from our employees about their experiences working at Coupa.
What you will do:
- Directly supervise the billing & collections teams, supporting the team and driving the team’s growth and scale
- Manage accounts receivable activities to ensure billing accuracy and reduce DSO, past due balance, and unapplied payments & CMs
- Ensure the accuracy of payments application and monitor and manage any unapplied payments
- Monitor accounts receivable aging and prepare, analyze, and communicate related reports with measurable metrics
- Drive continuous improvement in system usage/capabilities and processes for billing and collections, with a special focus on increasing automation
- Prepare monthly/quarterly collection forecasts and closely monitor and perform against collection targets
- Develop metrics to track billing and collection teams’ performance
- Develop a set of enhanced reports for actuals and forecasts to support management in planning
- Direct and coordinate customer service activities, including customer inquiries and communications through calls and emails
- Analyze and assess collection issues and determines course of action for resolution
- Implement best practices and develop, execute, and enforce AR policies and procedures
- Work closely with other members of the Finance team on monthly reconciliation and review data for irregularities and errors on a regular basis
- Assist with external financial audits and other due diligence and accounting requests
What you will bring to Coupa:
- Bachelor’s degree in Accounting, Business Administration, or related fields
- 8-10 years’ experience in billing and collections
- Accounting knowledge in billing and collections areas
- Strong management and decision-making skills and ability to resolve conflicts.
- Experience with NetSuite required
- Strong analytical and problem-solving skills
- Highly organized and strong attention to detail
- Experience in evaluating processes and using data to make process design changes and improvements
- Strong people management skills with proven ability to develop team members and lead by example
- Strong interpersonal and communication skills, including excellent written, oral, and presentation skills, and ability to work well under pressure and interact at all levels
- Advanced computer skills especially in Microsoft Excel
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At Coupa, we celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.
Please be advised that inquiries or resumes from recruiters will not be accepted.
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