Director, Behavioral Insights

Role Description

Your north star: Deeply understanding our patients and their goals in order to help Pomelo continually improve the efficacy of its care model.

We’re looking for a Director, Behavioral Insights to join our rapidly-growing design team. From developing journey maps that detail the experiences of the people we serve to working with clinical teams to improve the way we communicate with our users, you will be responsible for developing and disseminating critical insights that help our clinical, operational, and technical teams meet patients where they are at.

This role will report to the VP of Product Design. Specifically, you will:

• Conduct comprehensive qualitative user research studies: Engage with patients to gain insights into their needs, and leverage these findings to shape clinical, operational, and design strategies.
• Execute quantitative behavioral studies: Collaborate with clinical, marketing, and data teams to deeply understand user behaviors, and synthesize recommendations that propel care model improvements that drive engagement and lead to improved health outcomes.
• Design and lead pilots to evaluate innovative ideas and concepts: Leveraging the work done to understand our users, facilitate cross functional workshops to generate novel ideas for pilots. Partner with operational teams to run these pilots, disseminate learnings, and help translate successful pilots into sustainable organizational improvements.
• Develop design deliverables with long shelf life: Whether an in-depth service blueprint, informative user personas, or a high-level journey map, develop deliverables that will inform other teams today, tomorrow, and next year.
• Advocate for the needs of our patients every step of the way

Who you are

• 9+ years of experience independently conducting qualitative and quantitative user research in complex problem spaces
• Experience figuring out the logistics of sustainably conducting user research in a highly regulated industry
• Proven track record of synthesizing findings from research and translating into recommendations that directly inform product and operational strategy.
• Demonstrable systems-thinking skills, connecting product and operational changes to meet the needs of users.
• Mastery of mixed research methods, including interviewing, surveying, A/B testing, and other qualitative and quantitative methods.
• Strong communication skills, especially when describing complex research and design concepts to cross functional audiences

Bonus points if you

• Have worked in healthcare technology
• Have worked at a startup during a period of rapid growth

Why you should join our team

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow and be challenged -- and have fun with your team while doing it.

We strive to create an environment where employees from all backgrounds are respected. We also offer:

• Competitive healthcare benefits
• Generous equity compensation
• Unlimited vacation
• Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)

At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. Given that this role is open to candidates of different skill levels, determining a salary range is challenging. A reasonable estimate of the current salary range is $170,000 to $200,000. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.

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