Director, Back-end Engineering (Global Operations Technology)

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

Fulfillment Technologies Tech organization within Global Operation Technology is responsible for the systems that enable Coupang to reliably fulfill customer orders in a FC within hours of order placement. Fulfillment Technologies is on a mission to innovate logistics by building an efficient FC ecosystem at operates at breakthrough scale and speeds. We are looking for an experienced and passionate engineering leader that can drive direction on technology, successfully champion align with other tech leaders and stakeholders, influence and build trust with teams, and execute delivery of complex systems considering scalability, future extensibility, and reliability. 

The desired candidate will help Fulfillment Technologies Tech build systems that drive the overall process and workflow of Coupang's fulfillment systems. This work will not only include designing and building world-class systems, but also drive adoption of advanced technologies in automation, robotics, and process optimization. The work will result in increased efficiencies in operations that allow Coupang to offer even faster fulfillment times, more coverage and capacity, at lower cost. 

What You Will Do

• Build the fast and reliable Fulfillment Execution service on a scalable platform.
• Review projects' ability to deliver robust and scalable solutions toward this vision, learning and incorporating new technologies as appropriate.
• Build relationships with other Software Development Managers, Engineers and Product Managers across various Coupang engineering teams.
• Participate in the architecture, development, testing, deployment, and delivery of large-scale global software applications, systems, platforms, services or technologies.
• Participate in Agile project management methodologies to provide technical leadership and project management for all aspects of the software development lifecycle (SDLC).
• Build, manage, and develop world-class engineers including hiring recommendations and guide and mentor engineers and project managers within and outside of the team.
• Ensure high quality design reviews which meet business and architectural goals and drive critical feedback on architecture and design issues.
• Participate in strategic planning to achieve technical and business goals with team, leadership chain, and with customers.

Basic Qualifications

• Ability to drive consensus between stakeholders through skilled communication
• 7+ years of experience working directly within engineering teams in a fast-moving environment.
• 3+ years of people management experience, managing engineers.
• 3+ years of experience architecting and designing (architecture, design patterns, reliability and scaling) of new and current systems.
• Extensive experience in managing mission critical services with high throughput and low latency.
• Experience in collaborating with cross-functional teams to define mission, vision, and roadmaps.
• Experience partnering with product and program management teams.

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have

submitted false information as part of the application process.

• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.
• This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below.

https://privacy.coupang.com/en/land/jobs/

Document Return Policy

1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email ([email protected] ). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
5. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.